We are a well-funded startup born to revolutionize the face of software development and entertainment industries worldwide.

We take Agile seriously, and we give a lot of autonomy to leaders and teams to execute the best strategy for the company.

We are passionate about what we do, adept to simplicity and eager to meet people who have this same vision so we can build together!

Our mission: Provide technology and services to create unique digital entertainment experiences.

Position Overview: A customer care representative in an entertainment industry plays a critical role in fostering positive player experiences, resolving technical issues, and maintaining a supportive gaming community.

Key Responsibilities:

• Responding to customer inquiries/issues in a timely and professional manner via various channels including phone, email, live chat, and social media.
• Resolving customer complaints and escalations with empathy and efficiency
• Must be proficient in Google workspace to effectively manage customer interactions and enhance the overall support experience.
• Must be proactive in the customer support ticketing channel.
• Providing proactive support and recommendations to improve the customer experience.
• Monitoring customer satisfaction and identifying trends to propose service improvements.
• Coordinating with product and engineering teams to address critical bugs and customer-facing issues.
• Assist customers with account registration, verification, and password resets.
• Guide customers through the account funding process and provide assistance with deposit and withdrawal methods.
• Verify customer identities and ensure compliance with regulatory requirements and company policies.
• Escalate complex or high-priority issues to the appropriate departments for further investigation and resolution.

Skills/Requirements:

• A solid understanding of different sports, teams, and entertainment terminologies to effectively engage with customers on sport activities.
• Prior experience in customer service roles, particularly within the entertainment industry, to handle customer inquiries and resolve issues related to sporting activities is an added advantage.
• Awareness of the regulations and laws governing sports activities in Nigeria to ensure compliance and provide accurate information to customers.
• Excellent communication skills, including the ability to explain entertainment procedures, odds, and potential payouts clearly and effectively.
• The capability to address customer concerns, complaints, and disputes related to sporting activities outcomes with tact and fairness.
• Familiarity with customer service software and platforms as well as the ability to quickly learn and navigate the specific systems used by the entertainment company.
• The willingness to work non-traditional hours, including weekends and evenings, to accommodate customers patronage schedule.

Qualification: The ideal candidate must be an HND/BSc holder.

What we offer:

• Startup environment: challenging, collaborative, fast and fun, where you will have the opportunity to learn, bring innovation and interact with colleagues from different nationalities.
• Autonomy: freedom for you to give ideas and create improvements in processes
• Competitive salary package
• Health Plan
• 1-1 culture and feedback loops
• Access to free Udemy courses to foster your personal and professional growth.