• Handle phone and video customer service/ technical support.
• Handle technical support questions via phone, with video capability and occasional chat.
• Research, analyse and determine an appropriate course of action for customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customers with locating prior years' returns and amendments.
• Serve as ambassador for the brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Documents all issues, resolution and follow up action.

NOTE: THIS IS A LIMITED OPPORTUNITY

SKILLS:

• Outstanding problem-solving skill
• Displays patience, empathy, an ability to manage stress, the ability to work under pressure.
• Skilled and efficient in writing and verbal communication
• Outstanding listening skills
• Provides knowledgeable, friendly and eloquent customer service
• Understanding how to navigate and efficiently use tools

REQUIREMENTS:

• Must Own A Laptop
• Must Own A Headset
• Must Pass An Assessment (Training will last for 3 weeks)
• Must Pass A Background Check

MUST HAVE:

• Noise Cancelling Headset
• I5 (or equivalent), i7 recommended
• Current OS patches
• Anti-malware
• Active firewall
• Global protection 5.2.11 or higher.