Role Overview:

We are seeking a dedicated Customer Support Executive to join our vibrant team. The ideal candidate will have an innate ability to understand customer needs, a passion for problem-solving, and a commitment to delivering exceptional service at every interaction.

Key Responsibilities:

• Customer Queries: Address and resolve customer queries, complaints, and requests promptly and professionally via phone, email, chat, or social media.
• Product Knowledge: Develop a thorough understanding of our products/services to provide accurate information and solutions to customers.
• Feedback Collection: Gather customer feedback and communicate it to relevant departments for continuous product and service improvement.
• Maintain Records: Log and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Collaboration: Work closely with other teams, especially tech and product, to address and resolve issues that customers may face.
• Training: Stay updated with training sessions to learn and understand product updates and enhancements.
• Performance Metrics: Achieve individual and team KPIs, always aiming for higher customer satisfaction ratings.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• 1-2 years of experience in a customer support role, preferably in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Empathetic with the ability to understand customer needs and handle different types of personalities.
• Familiarity with CRM systems and practices.
• Problem-solving skills and the ability to think on one's feet.
• A team player with a positive attitude, high energy, and a customer-centric mindset.