About the Role

We are a growing student placement study abroad company currently looking for a dynamic and experienced Team Leader to join our study abroad consultancy. As a Team Leader, you will play a crucial role in leading a team of study abroad consultants, ensuring that our services are delivered with the highest level of professionalism, efficiency, and effectiveness. You will be responsible for guiding, mentoring, and motivating your team to exceed targets and provide exceptional service to our clients.

Benefits

• Competitive salary and performance-based incentives.
• Full-time, permanent employment for long-term stability
• Paid training to help you reach your full potential
• Ongoing training and professional development opportunities in Australia.
• A highly supportive and fun team environment that feels like family
• The opportunity to make a significant impact on students' lives.

Key Responsibilities

• Lead and manage the student counsellors team, providing guidance and support to achieve individual and team goals.
• Oversee client consultations, ensuring that consultants are offering expert advice, tailoring recommendations to each student's unique needs, and delivering a personalized service.
• Develop and implement training programs for team members to enhance their knowledge of international education systems, visa procedures, and study abroad destinations.
• Monitor and assess team performance, conducting regular performance evaluations and providing constructive feedback.
• Collaborate with the management team to develop and execute strategies for business growth and client acquisition.
• Maintain up-to-date knowledge of international education trends, visa regulations, and university admissions requirements.
• Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
• Handle escalated client issues and provide solutions to ensure customer satisfaction.
• Prepare and analyze reports on team performance and client satisfaction.

About You:

• Bachelor’s degree in marketing or management field.
• Proven experience & knowledge in the field of study abroad and Australian international education sector.
• Strong leadership and management skills.
• Exceptional problem-solving abilities.
• Excellent interpersonal and communication skills.
• In-depth knowledge of international education systems, universities, and visa processes.
• Ability to work in a fast-paced environment and meet targets.
• Customer-focused mindset.
• Proficiency in relevant software and tools.
• Passion for international education and helping students achieve their goals.

How to Apply

If you are a dedicated individual with a passion for customer service, we invite you to apply for this exciting opportunity. Join us in our journey to deliver exceptional service and make a meaningful impact. Apply today and be a part of our success story!