The Role

We’re looking for a Business Operations Associate to work closely with the leadership team and take on a growing share of the business’s day-to-day operations — keeping clients informed, keeping internal teams accountable, and turning loose ends into finished outcomes.

No technical background is required. What matters is that you’re curious, precise and quick to learn — within a few months, you’ll be comfortable talking about software projects, AI tools and delivery timelines with both clients and engineers.

What You’ll Do

Client Coordination

• Act as a day-to-day point of contact for selected client accounts
• Join client calls, take clear notes, and send follow-ups and action items the same day
• Prepare client status updates and track open requests until they’re closed

Internal Reporting & Follow-Through

• Collect weekly and monthly updates from project managers and tech leads
• Prepare monthly project review decks and management summaries
• Maintain time reporting, resource and project trackers, flagging gaps early
• Chase deadlines and commitments across teams so nothing slips

Research, Proposals & Presentations

• Research prospective clients, markets and competitors
• Draft proposals, presentations and estimates with input from engineering
• Keep company profiles, case studies and sales material up to date

Operations & Special Projects

• Support hiring, onboarding, compliance (e.g. ISO, SOC 2) and policy initiatives
• Coordinate internal events, travel and company initiatives
• Take ownership of new initiatives from leadership and run them end to end

Working with AI & Tools

• Use AI assistants, Microsoft 365 and project tools daily to work faster and better
• Suggest and set up simple automations for repetitive work

Who We’re Looking For

• Curious — you ask why, dig into how things work, and learn new tools without being told to
• Detail-oriented — you catch the wrong date, the missing attachment, the number that doesn’t add up
• A strong communicator — clear, professional written and spoken English, comfortable with international clients
• An owner, not a passenger — you follow through without reminders and close the loop
• Organised — you juggle several priorities and keep track of who owes what
• Quick to adapt to tech — no technical background needed, but you’re keen to learn how software is built and delivered
• Calm and discreet — you handle confidential information and pressure well
• 2+ years of experience, with a degree in any field (business, management, arts, science or similar)

Nice to Have

• Internship or work experience in client service, consulting, operations or a startup
• Confident with Excel/Sheets, PowerPoint and AI tools such as Claude or ChatGPT
• Experience organising events, societies or projects at university
• Tamil or Sinhala in addition to English