Join We Are Team Rocket as a Senior/Junior Executive, Client Success & Retention and take on an exciting entry-level role supporting client relationships, ensuring account performance, and contributing to long-term client retention through data-driven insights and effective coordination.

As we work with international clients across multiple markets, we are looking for an enthusiastic and detail-oriented professional who is eager to learn and grow in client services. As a key member of the client services team, you will work closely with internal stakeholders and clients to deliver value, maintain strong relationships, and support business growth in a fast-paced, technology-driven environment.

Key Responsibilities

• Support the management of client accounts by ensuring timely communication, proactive follow-ups, and ongoing relationship support.

• Prepare regular client reports, analyze performance metrics, and extract insights to support decision-making.

• Maintain accurate, well-organized client databases and documentation to ensure data integrity and accessibility.

• Coordinate tasks across teams, track timelines, and support the smooth execution of client deliverables.

• Support client retention initiatives through proactive communication, presentations, and performance reviews.

• Work closely with internal teams to ensure campaigns and deliverables are completed on time and to a high standard.

• Manage multiple priorities simultaneously while ensuring timelines and quality standards are consistently met.

• Stay curious about industry trends, outreach strategies, and marketing technologies, and apply what you learn to improve client outcomes.

Requirements

• Interest or experience in account management, client services, or business operations.

• Strong analytical skills with the ability to interpret data and prepare clear, accurate reports.

• Excellent presentation and communication skills, with the confidence to engage clients and internal teams.

• Strong time management and organizational skills with the ability to manage multiple priorities.

• Detail-oriented with strong problem-solving and critical-thinking abilities.

• Excellent spoken and written English communication skills.

Preferred Qualifications

• 6-12 months of experience in the sales or marketing or any related industry.

• Experience with databases, spreadsheets, or CRM systems.

What We Offer

• Opportunity to work with international clients and globally recognized brands.

• A supportive and collaborative team culture.

• Career growth and development opportunities.

• Exposure to cutting-edge marketing technologies and automation platforms.

• Performance-based incentives and rewards.

• A dynamic and fast-paced working environment where innovation and continuous learning are encouraged.

If you are passionate about delivering exceptional client experiences, supporting campaign success, and building a career in client services, we would love to hear from you.