Join Payable and lead the growth of one of Sri Lanka's most ambitious merchant acquiring and digital payments businesses.

We are seeking a commercially driven, entrepreneurial, and results-oriented Head of Retail to spearhead our Retail & SME Merchant Sales function. This is a leadership role with full ownership of revenue growth, merchant acquisition, sales performance, channel expansion, and market development across Sri Lanka.

If you have a proven track record of building high-performing sales organizations, scaling merchant acquisition channels, and driving measurable revenue growth in fintech, banking, payments, telecommunications, or FMCG, we would like to hear from you.

About the Role

As Head of Retail, you will be responsible for defining and executing Payable's retail merchant growth strategy while leading nationwide field sales and channel teams.

You will own the complete merchant lifecycle, from acquisition and onboarding to activation, transaction growth, retention, and revenue optimization. Success in this role will be measured by merchant growth, transaction volumes, portfolio activation, and overall business performance. [Head of Retail | PDF]

Key Responsibilities

Revenue & Business Growth

• Own and drive the Retail & SME revenue portfolio.
• Deliver merchant acquisition, activation, transaction volume, and revenue targets.
• Identify high-growth market opportunities and develop scalable go-to-market strategies.
• Drive adoption of Payable's POS, QR, SoundBox, and digital payment solutions.

Sales Leadership

• Build, lead, and inspire a high-performing field sales organization.
• Establish regional and national sales strategies to accelerate growth.
• Set and monitor KPIs, sales targets, pipeline performance, and territory plans.
• Foster a strong performance culture focused on accountability and execution.

Channel Development

• Develop and expand strategic channel partnerships.
• Build distributor, reseller, and referral networks to accelerate market penetration.
• Identify new acquisition channels and partnership opportunities that support sustainable growth.

Merchant Portfolio Management

• Grow and strengthen Payable's active merchant base.
• Drive merchant engagement, activation, retention, and cross-selling initiatives.
• Develop strategies to maximize transaction volumes and merchant lifetime value.

Cross-Functional Collaboration

• Partner closely with Product, Operations, Risk, Finance, and Compliance teams to ensure seamless merchant onboarding and deployment.
• Champion customer experience while maintaining operational and regulatory excellence.

What We're Looking For

• Proven success leading Retail, SME, Merchant Acquiring, Payments, Banking, Fintech, Telco, or FMCG sales functions.
• Demonstrated experience managing and scaling large field sales teams.
• Strong knowledge of merchant acquiring, POS terminals, QR payments, and Sri Lanka's SME ecosystem.
• Experience building and managing channel, distributor, or partner sales networks.
• Strong commercial acumen with the ability to negotiate, influence, and close complex deals.
• Highly analytical and data-driven with experience managing sales dashboards and performance reporting.
• Exceptional leadership, stakeholder management, and team development capabilities.
• A hunter's mindset, entrepreneurial drive, and strong ownership mentality.
• Comfortable operating in a fast-paced, target-driven environment with direct accountability for business results.

Why Join Payable?

At Payable, you will have the opportunity to shape the future of digital payments in Sri Lanka while leading a business-critical vertical with significant growth potential. You will work alongside passionate teams, innovative products, and a leadership group committed to building the country's next generation of payment solutions.