Position Overview

We are seeking an accomplished and commercially driven Managing Director to lead and grow our operations in the Philippines.

The Managing Director will have full responsibility for the overall business performance and profitability of the Philippine entity. This individual will provide strategic and operational leadership across the organization, ensuring sustainable growth, operational excellence, strong governance, and effective execution of the company's long-term business objectives.

The successful candidate will be responsible for shaping and executing the local business strategy, strengthening operational capabilities, driving commercial growth, and building strong relationships with key stakeholders across the financial services ecosystem.

This is a senior leadership role requiring a highly capable executive with strong P&L ownership, operational leadership experience, commercial acumen, and the ability to lead and develop high-performing teams.

Key Responsibilities

Business & Strategic Leadership

• Develop and execute the overall business strategy for the Philippines, ensuring sustainable and profitable growth.
• Translate the Group's strategic priorities into clear and actionable local business plans.
• Drive the development and implementation of long-term strategic and operational initiatives.
• Set clear business objectives and performance targets across the organization.
• Identify opportunities to strengthen the company's market position and expand its business in the Philippines.
• Ensure that business strategies are effectively implemented and regularly reviewed based on market developments and business performance.

P&L and Financial Management

• Take full ownership of the overall Profit and Loss performance of the Philippine business.
• Drive revenue growth while maintaining strong cost discipline and operational efficiency.
• Establish appropriate financial planning, reporting, and control mechanisms.
• Monitor business performance and take proactive action to address financial or operational challenges.
• Ensure that resources are effectively allocated to support both short-term performance and long-term growth.

Operations, Collections & Compliance

• Provide leadership and oversight across collection operations and related business functions.
• Strengthen operational processes, standard operating procedures, and performance management frameworks.
• Ensure that operations are conducted efficiently, professionally, and in accordance with applicable regulations and internal policies.
• Drive continuous improvement initiatives to enhance operational effectiveness, productivity, and customer outcomes.
• Establish a strong culture of compliance, governance, accountability, and operational discipline.

Business Development & Growth

• Identify and develop new business opportunities that support the company's growth strategy.
• Build and maintain strong relationships with banks, financial institutions, agencies, and other relevant stakeholders.
• Explore opportunities for new client acquisition, strategic partnerships, portfolio transactions, and other business expansion initiatives.
• Develop strong relationships with key market participants within the banking, financial services, and investment ecosystem.
• Actively participate in strategic discussions relating to investments, acquisitions, portfolio purchases, and corporate partnerships.

Stakeholder Management

• Build and maintain strong relationships with clients, financial institutions, government agencies, and other relevant industry stakeholders.
• Represent the company at senior-level meetings, negotiations, and external business engagements.
• Establish credibility and maintain positive relationships with key decision-makers and business partners.
• Work closely with regional and Group leadership to ensure alignment with broader business priorities.

Leadership & People Management

• Lead, develop, and inspire a high-performing management team.
• Establish clear performance expectations and accountability across the organization.
• Drive a culture of ownership, collaboration, continuous improvement, and commercial focus.
• Monitor organizational and individual performance through clear KPIs and management metrics.
• Identify opportunities to strengthen leadership capabilities and develop internal talent.
• Encourage employee engagement and ensure that employees understand how their roles contribute to the overall business strategy.

Performance Management

• Monitor overall company performance through operational, financial, and commercial metrics.
• Analyze data and management information to identify trends, risks, and improvement opportunities.
• Ensure that management decisions are supported by sound analysis and relevant business insights.
• Regularly report business performance, strategic developments, and key challenges to the Group Chief Executive Officer and other relevant stakeholders.

Candidate Requirements

• Bachelor's Degree in Business, Finance, Management, Economics, or a related discipline.
• An MBA or other advanced business qualification would be an advantage.
• Significant senior leadership experience with responsibility for business growth, operations, and financial performance.
• Proven experience managing a full P&L or significant business unit.
• Strong experience within the banking, financial services, fintech, credit management, collections, investment, or related industries is highly preferred.
• Experience within a third-party collection, debt management, or credit servicing business would be an advantage.
• Demonstrated experience leading and developing large and diverse teams.
• Strong commercial and strategic business acumen.
• Proven ability to build relationships with senior executives and key external stakeholders.
• Experience working with banks, financial institutions, or other relevant financial services organizations in the Philippines is highly desirable.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to operate independently, prioritize effectively, and manage multiple strategic priorities.
• Excellent communication, negotiation, and interpersonal skills.
• High level of leadership maturity, integrity, accountability, and professional judgment.