About the Role

We are looking for a Project & Platform Manager to support the successful implementation and ongoing operation of a digital project monitoring platform used within a large-scale infrastructure and construction project.

This is a project-based, client-facing role focused on working closely with client representatives and external project stakeholders to ensure the platform is successfully adopted, used correctly, and continues to deliver value throughout the implementation and post-launch phases.

The role will act as the main operational link between the client, project stakeholders, and the internal Product and Technical teams.

Key Responsibilities

• Coordinate with client representatives and external project stakeholders throughout the implementation and post-launch phases.
• Support user onboarding, training, and day-to-day adoption of the platform.
• Help stakeholders understand and follow agreed platform processes, workflows, and procedures.
• Monitor platform usage, submissions, data quality, and workflow compliance.
• Identify gaps, incorrect usage, missing information, and process-related issues, and follow up with the relevant stakeholders.
• Collect feedback from users and stakeholders and coordinate with the Product and Technical teams to resolve issues.
• Maintain a clear record of outstanding issues, actions, decisions, and follow-ups until they are closed.
• Prepare regular reports covering platform usage, adoption, data quality, compliance, issues, and overall platform performance.
• Identify opportunities to improve platform usage and stakeholder experience.
• Coordinate with the Product and Technical teams on required improvements, changes, and enhancements.
• Support the client in getting maximum practical value from the platform.
• Maintain regular communication with key stakeholders and ensure important updates, issues, and decisions are communicated clearly.
• Support the transition from implementation into stable day-to-day platform operations.

Skills & Experience

• Strong stakeholder management and communication skills.
• Experience in project management, platform management, business operations, or client-facing implementation roles.
• Experience working with multiple stakeholders in a project or operational environment.
• Ability to understand and interpret platform usage, data, and compliance information.
• Strong follow-up and coordination skills, with the ability to drive actions through to completion.
• Comfortable working between technical/product teams and non-technical business or project stakeholders.
• Strong written communication and reporting skills.
• Ability to understand business processes and explain them clearly to different types of users.
• Good problem-solving and organisational skills.
• Ability to work independently while keeping internal teams and stakeholders properly informed.

Advantageous

The following would be considered an advantage:

• Experience working on construction, infrastructure, engineering, or other large-scale project environments.
• Experience supporting the implementation or adoption of a digital platform or project management system.
• Experience working with client-side teams, contractors, consultants, or external project stakeholders.
• Basic understanding of project monitoring, progress tracking, reporting, or document-based workflows.
• Experience working with dashboards, data reports, or digital workflow systems.
• Experience coordinating with software Product, UI/UX, Development, or QA teams.
• Experience in user training, change management, or digital transformation projects.