Likuid Spaces is a premier lifestyle coworking space provider in Colombo. With locations at One Galle Face Tower and Colombo 3, as well as an upcoming branch at Arcade Independence Square, Likuid Spaces offers a range of workspace solutions, including hot desks, dedicated desks, private offices, meeting rooms, mailbox services, event spaces, and virtual office addresses. We provide a vibrant and productive environment where professionals can thrive, collaborate, and grow.

The Community Associate is responsible for delivering excellent customer service and supporting the daily operations of Likuid Spaces. This role acts as the first point of contact for members and visitors while ensuring a professional, welcoming, and productive workspace environment.

Key Responsibilities

1. Front Desk & Daily Workspace Operations

• Welcome members, guests, and visitors in a professional and friendly manner, ensuring a positive first impression.
• Manage reception activities, including answering calls, responding to emails, and handling member inquiries.
• Complete the daily space opening and closing checklists to ensure the workspace is fully operational, secure, and maintained according to company standards.
• Take ownership of the day-to-day operations by proactively identifying issues and ensuring they are resolved or escalated promptly.
• Be willing to work across all three Likuid Spaces locations based on operational requirements.

2. Member Support & Customer Experience

• Assist with customer onboarding by introducing new members to the workspace, explaining facilities, and ensuring a smooth start to their membership.
• Support customer offboarding by coordinating membership closure procedures, collecting access cards where applicable, and ensuring company processes are completed.
• Build positive relationships with members and provide prompt assistance to ensure an exceptional customer experience.
• Handle member requests, inquiries, and complaints professionally and escalate issues when necessary.

3. Access & Building Coordination

• Prepare member access cards and ensure they are activated, updated, or deactivated as required.
• Apply for gate passes for members, visitors, contractors, and suppliers in coordination with building management.
• Assist in maintaining access records and ensuring building access procedures are followed.

4. Mail & Administrative Support

• Manage incoming and outgoing mail, courier services, and parcel deliveries for members and the company.
• Ensure all mail and packages are accurately recorded and distributed to the intended recipients.
• Assist with general administrative tasks and maintain accurate operational records.

5. Workspace Monitoring

• Ensure meeting rooms, common areas, pantry, and shared workspaces remain clean, organised, and ready for use.
• Report maintenance, housekeeping, or operational issues promptly to the relevant departments.
• Support the Community Lead and Community Manager in maintaining premium workspace standards.

6. Reporting & Administration

• Prepare and submit daily operational reports accurately and on time.
• Maintain records of member activities, visitor logs, meeting room usage, and operational updates.
• Support administrative tasks required for the smooth operation of the coworking space.

Essential Skills & Competencies

• 1–2 years of experience in customer service, reception/front office, hospitality or administration
• Fresh graduates with strong communication skills may also be considered.
• Diploma or Degree in Hospitality, Business Administration, Management, or related field.
• Ability to provide friendly, professional, and efficient member support service.
• Strong communication skills to interact with diverse customers.
• Ability to represent a premium coworking brand professionally.
• Ability to use MS Office, booking systems, and communication platforms.
• Willingness to learn and support different operational requirements.