Likuid Spaces is a premier lifestyle coworking space provider in Colombo. With locations at One Galle Face Tower and Colombo 3, as well as an upcoming branch at Arcade Independence Square, Likuid Spaces offers a range of workspace solutions, including hot desks, dedicated desks, private offices, meeting rooms, mailbox services, event spaces, and virtual office addresses. We provide a vibrant and productive environment where professionals can thrive, collaborate, and grow.

The Community Lead supports the Community Manager in managing daily coworking operations while directly supervising the Community Associates, F&B, and Housekeeping teams.

Key Responsibilities

1.Daily Operations Management

• Support the smooth day-to-day operations of the coworking space by ensuring all facilities, meeting rooms, and common areas are maintained to the highest standards.
• Take ownership of the day-to-day management of the assigned location by proactively resolving operational issues and ensuring service excellence.
• Manage meeting room bookings, ensuring accurate scheduling, efficient utilisation, and a seamless experience for members.
• Be willing to work across all three Likuid Spaces locations based on operational requirements.

2.Member Experience & Community Support

• Welcome new members and ensure a smooth onboarding experience by assisting with workspace orientation, access procedures, and membership-related information.
• Coordinate member offboarding by ensuring all company procedures are completed, including access removal, workspace clearance, and asset returns where applicable.
• Build positive relationships with members and provide timely support to ensure an exceptional customer experience.
• Handle member inquiries, requests, and complaints professionally, escalating issues when necessary.

3.Community Engagement & Events

• Organise and coordinate community events, networking sessions, workshops, and member engagement activities that strengthen the coworking community.
• Coordinate sourcing and procurement of materials, refreshments, decorations, and other items required for community events while ensuring cost efficiency and quality.

4.Team Coordination

• Supervise Community Associates, F&B Attendants, and Housekeeping staff during daily operations.
• Allocate daily responsibilities, monitor performance, and ensure service standards are consistently maintained.
• Support the Community Manager in maintaining an efficient and collaborative work environment.

5.Facility Coordination & Administration

• Apply for gate passes and coordinate visitor or contractor access with building management when required.
• Coordinate with building management and internal departments to ensure operational issues are resolved promptly.
• Prepare Purchase Orders (POs) for operational requirements and coordinate with suppliers to ensure timely procurement of goods and services.
• Assist with sourcing vendors and obtaining quotations for operational purchases when required.

6. Mail & Member Services

• Manage incoming and outgoing mail and courier services for members and the company.
• Ensure parcels, letters, and deliveries are received, recorded, and distributed accurately and promptly.

7. Reporting & Administration

• Prepare and submit daily operational reports, monthly reports, occupancy reports, and other administrative reports accurately and on time.
• Maintain operational records, monitor occupancy levels, and report any issues requiring management attention.
• Support the Community Manager with documentation and administrative duties.

Essential Skills

• 2–4 years of experience in hospitality, front office operations, cutomer service or coworking environment.
• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• Ability to supervise and coordinate different operational teams.
• Ability to create positive interactions with members.
• Understanding of service excellence and guest experience.
• Ability to communicate effectively with team members and customers.
• Takes initiative and ensures tasks are completed.