Likuid Spaces is a premier lifestyle coworking space provider in Colombo. With locations at One Galle Face Tower and Colombo 3, as well as an upcoming branch at Arcade Independence Square, Likuid Spaces offers a range of workspace solutions, including hot desks, dedicated desks, private offices, meeting rooms, mailbox services, event spaces, and virtual office addresses. We provide a vibrant and productive environment where professionals can thrive, collaborate, and grow.

The Community Manager is responsible for creating an exceptional experience for members while ensuring the smooth day-to-day operations of the coworking space. This role combines hospitality, operations, relationship management, and business development.

Key Responsibilities

Community Operations Management

• Oversee the daily operations of the coworking space, ensuring all services run efficiently and consistently.
• Maintain high standards across the workspace, ensuring an exceptional experience for members and visitors.
• Take ownership of the overall management of the assigned location by proactively identifying operational improvements and resolving issues.
• Ensure meeting rooms, common areas, and workspaces are well-maintained and fully operational.
• Manage meeting room bookings to maximise utilisation, ensure scheduling accuracy, and provide a seamless experience for members.
• Be willing to move between all three Likuid Spaces locations as operational requirements demand.

Team Leadership & Management

• Lead, motivate, and supervise the Community Associates, F&B team, and Housekeeping team.
• Allocate daily responsibilities, monitor performance, and provide coaching to ensure high service standards.
• Foster a positive team culture focused on collaboration, accountability, and customer satisfaction.

Member Experience & Engagement

• Build and maintain strong relationships with members, visitors, and corporate clients by delivering exceptional customer service.
• Handle member concerns and feedback professionally while ensuring prompt resolution.
• Focus on customer retention by creating a positive member experience, understanding customer needs, and implementing initiatives that encourage long-term memberships and renewals.
• Promote Likuid Spaces and actively grow the community by networking, engaging with members, encouraging referrals, and supporting membership growth initiatives.
• Organise and coordinate community events, networking sessions, workshops, and member engagement activities to strengthen the coworking community and enhance member satisfaction.

Service Quality Management

• Maintain high hospitality standards across reception, F&B, and workspace services.
• Handle member feedback and resolve concerns promptly.

Facility Coordination

• Coordinate with the Housekeeping team to maintain cleanliness and presentation standards throughout the workspace.
• Coordinate with the Building Management on maintenance requests, security, utilities, parking, access control, and other operational matters affecting the facility.
• Handle local purchases and procurement of office supplies, pantry items, operational materials, and other business requirements while ensuring cost efficiency and quality.
• Source and coordinate with vendors and service providers for maintenance, repairs, operational supplies, and outsourced services, ensuring timely delivery and quality standards.
• Conduct regular inspections to ensure the facility remains safe, clean, and operational.

Reporting & Administration

• Prepare and submit daily operational reports, monthly reports, occupancy reports, and other management reports accurately and on time.
• Monitor occupancy levels, member feedback, operational performance, and service quality.
• Maintain accurate operational records and recommend improvements to enhance efficiency and member satisfaction.

Essential Skills

• A Degree in Business, Hospitality, Marketing, or related field.
• 4–6 years of customer service, hospitality, coworking, or office management experience.
• Ability to guide, motivate, and manage multiple teams while maintaining service standards.
• Strong understanding of hospitality and customer experience principles.
• Excellent verbal and written communication skills with the ability to interact with diverse clients.
• Ability to handle operational challenges and make quick, effective decisions.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong focus on maintaining workspace presentation and service quality.