Are you passionate about digital marketing, eCommerce, and data analytics? Join Dilmah's Direct-to-Consumer (D2C) eCommerce Team and gain hands-on experience managing a global online business across multiple international markets.

As an eCommerce Intern, you'll work alongside experienced professionals, supporting online store operations, digital marketing campaigns, and commercial analytics while collaborating with teams across marketing, finance, warehousing, and customer service.

Key Responsibilities

• Support daily operations of the Shopify-based D2C storefront (product listings, pricing, inventory updates, order monitoring) across multiple markets.

• Support inventory and stock-ageing reviews across warehouse locations, flagging slow-moving SKUs for clearance or promotional campaigns.

• Help maintain product content quality - descriptions, images, and SEO metadata — and support periodic site audits (broken links, redirects, page performance).

• Assist with customer communication initiatives, such as order-status email templates and delivery-experience messaging.

• Coordinate with warehouse, finance, and customer service teams to resolve day-to-day order and fulfilment issues.

• Assist with performance marketing execution - campaign setup, ad copy support, and reporting for Google Ads, Meta, and other paid channels.

• Track and analyse key eCommerce metrics (traffic, conversion rate, AOV, ROAS) using GA4 and Shopify analytics and help prepare monthly reporting decks.

• Contribute to ad-hoc projects such as Invoice processing, competitor scans, marketplace analysis, and campaign brief development.

What We're Looking For

• Currently pursuing or recently completed a degree in Marketing, Business, E-commerce, Data Analytics, or a related field.

• Comfortable working with spreadsheets (Excel/Google Sheets); familiarity with formulas, pivot tables, or basic data visualisation is a plus.

• Interest in digital marketing, online retail, or D2C brands; prior coursework or personal projects in this space is a bonus.

• Strong attention to detail and comfort working with numbers and reporting.

• Clear, concise written communication skills.

• Proactive, organised, and able to manage multiple small tasks in parallel.

• Exposure to Shopify, Google Analytics, Google Ads, or Canva is an advantage but not required — training will be provided.

What You'll Gain

• Direct exposure to how a global tea brand manages eCommerce across five international markets.

• Practical experience with real commercial data, campaigns, and reporting used in management reviews.

• Mentorship from the D2C and performance marketing team, with opportunities to contribute to live projects from day one.

• A collaborative, fast-paced environment spanning marketing, finance, and operations.