For over 30 years, City Pharmacy Limited Group of Companies has been at the forefront of retailing across Papua New Guinea. The Company's well-known household brands include City Pharmacy, City Pharmacy Wellness Clinics, City Pharmacy Medical Lab Supplies, Hardware Haus Limited, Real Rewards Plus, DFS(Prouds) PNG Limited, Jacks of PNG and CPL Foundation. From everyday groceries, medical supplies, apparels and DIY tools, we cater to a wide range of needs.

Our Vision

Helping the people of Papua New Guinea live healthier and better lives.

Our Mission

To be the preferred shopping destination by delivering outstanding value, exceptional customer experience and maximizing shareholder value.

Our Core Values

Be Customer Focused, Be Responsible, Win Together, Deliver on commitments, Deliver Quality

Primary Objective

The People & Culture Assistant provides administrative and operational support to the People & Culture team. The role is primarily responsible for assisting with document management, work permit and visa application preparations, filing, records administration, and supporting People & Culture officers with day-to-day administrative tasks.

Accountabilities

• Provide administrative support to the People & Culture department.
• Assist with the preparation, collation, and submission of documentation required for work permits, visas, and other regulatory lodgements.
• Maintain accurate employee records and filing systems.
• Ensure all People & Culture documents are securely stored and readily accessible.
• Support People & Culture Officers, Coordinators, and Managers in administrative activities.
• Prepare reports, trackers, and status updates as required.
• Respond professionally to internal enquiries and redirect matters to the appropriate People & Culture personnel.
• Assist with departmental projects and initiatives as directed by the People & Culture Operations Manager.

Responsibilities

Immigration & Employment Documentation Support

• Collect, verify, and organize documentation required for:
• Work Permit applications
• Employment Visa applications
• Visa renewals
• Permit renewals
• Other government compliance lodgements
• Maintain trackers for permit and visa expiry dates.
• Liaise with employees and managers to obtain outstanding documents.
• Prepare application packs for review by the responsible People & Culture Officer or Manager.
• File and archive permit and visa documentation accurately.

Records Management & Filing

• Maintain physical and electronic personnel files.
• Ensure all employee documentation is filed accurately and confidentially.
• Organize and archive historical records according to company procedures.
• Conduct regular audits of employee files to ensure documentation completeness.

Administrative Support

• Assist with preparation of employment documents, letters, forms, and reports.
• Support onboarding administration and document collection.
• Schedule meetings and coordinate administrative activities for the People & Culture team.
• Prepare correspondence and maintain departmental records.
• Assist with data entry and updates within HR systems and databases.

Team Support

• Provide administrative assistance to People & Culture Officers and Coordinators.
• Support internal employee events, engagement activities, and departmental initiatives.
• Assist with logistics for training, inductions, and People & Culture programs.
• Undertake additional duties as delegated by the HR Operations Manager.

Qualifications, Skills, Knowledge and Experience

General Skills

• Strong attention to detail and accuracy.
• Good organizational and filing skills.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality.
• Professional and customer-focused approach.
• Ability to work collaboratively within a team environment.
• Ability to manage multiple tasks and deadlines.

Technical Skills

• A degree ,diploma or Certificate in Human Resources, Business Administration, Office Administration, or a related field.
• Previous administrative experience desirable.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with document management and filing systems preferred.

Application Closing date: Friday, 17 July 2026, 5pm