Company: Soletroll (Pvt) Ltd

Role Overview

We are looking for a proactive and customer-focused Front-End Admin to manage day-to-day store operations, handle customer interactions, and support administrative functions. This role is key to delivering a great in-store experience while ensuring smooth backend coordination.

Key Responsibilities

Sales & Customer Service

• Attend to walk-in customers and assist with product inquiries (TCG, collectibles, accessories)
• Drive sales through product knowledge and upselling
• Handle billing, invoicing, and POS transactions accurately
• Manage pre-orders, reservations, and customer follow-ups
• Maintain strong relationships with regular customers and community members

Store Operations

• Ensure the store is clean, organized, and visually appealing
• Manage stock display and restocking on shelves
• Assist in inventory counts and report discrepancies
• Coordinate with the backend team on stock availability

Administrative Support

• Maintain daily sales records and basic reporting
• Assist with bookkeeping entries and documentation
• Handle WhatsApp, Instagram, and other customer inquiries
• Support order tracking and delivery coordination

Events & Community Engagement

• Assist in organizing and managing in-store events and tournaments
• Help onboard new players/customers into the TCG community
• Support event registrations and logistics

Requirements

• Minimum 1 year experience in retail, sales, or customer service (preferred)
• Basic understanding of POS systems and cash handling
• Strong communication and interpersonal skills
• Interest in Trading Card Games (Pokémon, Yu-Gi-Oh!, etc.) is a strong advantage
• Basic computer literacy (Excel, WhatsApp, social media handling)

Key Skills

• Sales and upselling ability
• Customer relationship management
• Attention to detail
• Multitasking and organization
• Reliability and accountability

What We’re Looking For

• Someone energetic and friendly — not just a cashier
• Someone who can own the front of the store
• Someone who can manage the front end & admin without constant supervision