Senior Customer Service Executive

PAYable Pvt Ltd is effectively the largest digital payments service provider in the island, with over 30,000 merchants empowered over the last 5 years and over Rs. 20Billion in transactions on the platform to date. In addition to offering the MSME industry leading edge digital payment solutions, PAYable also offers e-commerce and business management tools that allow businesses of any size to experience unprecedented growth.

Required Qualifications & Experience

Minimum 2–4 years’ experience in a contact centre / customer service environment

At least 6 months – 1 year experience in a senior agent, SME, or acting TL role (preferred)

Hands-on experience with:

• Inbound/outbound call handling
• Customer escalations and complaints
• CRM systems & call center tools

Exposure to KPIs, SLAs, AHT, FCR, QA scores, shrinkage & adherence

Diploma or professional qualification in Customer Service / Management (preferred, not mandatory)

If you have the right qualifications and experience, please submit your curriculum vitae with copies.