Overall Purpose of Job:

To drive merchant acquisition, promote Total Payable’s payment solutions, and ensure smooth deployment and ongoing support, while maintaining strong merchant relationships and achieving sales targets.

Key Tasks and Responsibilities:

1. Merchant Acquisition & Product Promotion

• Proactively identify and onboard new merchants for Total Payable’s integrated payment solutions (Visa, Mastercard, Amex, Alipay, WeChat).

• Promote the full suite of Total Payable products including WPOS (Mini & Pro), MPOS (Pinpad), and Payable TAP, tailoring solutions to merchant needs.

1. Set and Monitor Sales Targets

• Execute sales targets set by the Assistant Manager through structured field plans and lead conversion initiatives.

• Track daily sales funnel metrics such as lead-to-sale ratio, activations, and churn. 100% DSR compliance, 85%+ rent collection, churn below 5%.

1. Foster and Maintain Merchant Relationships

• Ensure timely onboarding, retention, and satisfaction of merchants.

• Conduct follow-ups to address merchant concerns and ensure continued usage of payment solutions.

1. Rental Collection Oversight

• Coordinate rent collection and ensure accurate reconciliation of payments.

• Maintain updated records on rent collection status in CRM.

1. Technical Support Coordination

• Liaise with the technical support team to ensure swift issue resolution for merchants and minimal downtime of devices.

1. Routine Merchant Visits

• Conduct regular field visits to monitor merchant satisfaction, collect feedback, and identify upselling opportunities.

1. Sales Reporting and Documentation

• Ensure all sales activities, merchant interactions, and rent collection data are accurately logged in the CRM/DTM system.

• Submit daily, weekly, and monthly reports on team performance, lead conversion, and revenue collection.

1. Lead Management

• Take ownership of digital and inbound leads, ensuring timely follow-up, engagement, and conversion.

Qualifications & Other Attributes Required for the role

• Professional qualification in Sales, Marketing, Business Management, or a related field.

• Minimum 3–5 years of experience in sales, preferably in payment solutions, fintech, or banking.

• Proven experience in leading and motivating a sales team to achieve targets.

• Strong communication, negotiation, and relationship management skills.

• Proficiency in CRM tools and reporting systems.

• Willingness to travel frequently for field visits and merchant engagements.