Application Specialist - Retail POS

Job Type: Permanent, full-time

Location: USA with some international travel

Sector: Enterprise Retail Software

Experience: At least 10 years retail technology experience

Languages: Fluent English, Spanish helpful but not essential

Salary: Competitive

About Enactor

We are a disruptive, expanding and innovative software company based in the UK

and Sri Lanka. We provide both Enterprise and SaaS solutions for mid to large-tier

international retailers across Europe, the Americas & Asia. Our products centre

around a leading Unified Commerce Platform which includes POS, Mobile POS, Self-

Checkout and Commerce Microservices.

We have well known customers across the world such as Harrods (UK), Macy’s

(USA), O’Reilly’s Autoparts (USA), El Palacio de Hierro (Mexico), JYSK (Europe),

Dunelm (UK), Frasers Group (UK & Europe) and many more.

Role Description

This position is a hands-on role dedicated to helping large, complex retail clients

implement the Enactor applications and systems in their businesses. You will be

working with technical and business people within customer teams to define and

implement application configurations, application enhancements, customizations

and technical integrations between systems.

The role reports to the technical head in the USA and will work closely with

colleagues in the USA, UK and Sri Lanka to define application and integration

requirements and see them configured and implemented. You will become the first

port of call for product expertise by our customers and will work with development

teams in Sri Lanka to see customer requirements implemented and delivered.

Much of the time you will be working with our customers and partners defining

functional and technical requirements in the area of POS, store inventory and

customer systems and assisting them in configuring our applications to meet their

requirements. You will also run workshops, training programs and technical

sessions to educate, discover and refine requirements. You will be working closely

with Enactor’s product and development teams in the UK and Sri Lanka.

We believe that this role is an exciting opportunity to join us as our organization

continues to grow and be intimately involved in various projects, making a real

impact. Overall you will play a key part in configuring and deploying

implementations and providing expert knowledge to our partners and customers.

Requirements

A detailed knowledge of retail store processes and how they are implemented and

supported by IT systems is vital and over time you will be expected to become expert

in the capabilities, use and implementation of the Enactor applications.

The job is a senior technical and application role and consequently the individual

must be able to handle themselves with confidence both within Enactor and with

senior individuals within our customers and partners. Proven organizational and

presentation skills are needed. You will have the ability to understand complex

application and technical environments, taking technical requirements and driving

them through to well designed solutions.

Day-to-day the job will be to engage with our customer’s application and technical

teams to help them implement the Enactor software into their businesses. You will

love the challenge of solving problems and have a thirst for application and technical

knowledge.

Establishing effective day-to-day working relationships with Enactor’s project delivery

teams, developers and other technical teams such as Application Consultants,

Technical Architects and Customer Success Managers will be crucial. Enactor is a

highly technical set of products and a key part of the role will be to work with the

other resources in the business that are necessary to implement systems.

The role requires an experienced and proven individual who has at least 10 years in

a similar role working with retail store system applications and systems for large

retailers.

Key Responsibilities

1. Stakeholder Management

a. Collaborate, communicate and influence people across business and

technical roles both internally and externally

b. Influence customer teams up to and including CIO level

c. Be comfortable working independently onsite with customers

2. Requirement Gathering and Analysis

a. Collaborate with customers to gather, challenge and document

business requirements

b. Run functional workshops with large groups of stakeholders within our

retail customers

c. Conduct functional gap analysis and recommend solutions to bridge

identified gaps

d. Work with development teams to help define technical solutions and

specifications

e. Provide initial technical oversight for all submitted application and

infrastructure change requests from the customer

3. System Implementation and Support

a. Oversee the implementation of POS systems, ensuring they meet

business requirements

b. Work with customers in “side-by-side” application configuration

sessions

c. Assist with education and approaches for application integration

d. Provide ongoing support and troubleshooting for POS systems during

the project

e. Coordinate with internal teams, customers & third parties to resolve

technical issues

f. Support application and technical queries with excellent knowledge of

Enactor’s applications.

4. Project Delivery

a. Run application training sessions with different levels of customer

business and technical roles

b. Work in partnership with Enactor Customer Success Managers (project

managers), Solution Architects and engineering teams.

c. Be delivery focussed, shaping and defining project commitments with

Customer Success Managers

d. Support the Customer Success Manager by providing input into project

planning sessions

e. Actively promote internal information sharing and transparency on

project matters

f. Work cross functionally with other departments to solve issues &

manage deliveries such as infrastructure, performance, security &

stability

g. Act as an escalation point for customer technical queries and problems

during the project

Qualifications & Key Competencies

1. Academic & Background

a. Degree level qualification in computer science or equivalent

b. At least 10 years previous experience in a similar role working for

either a retail systems software provider or large retailer

c. Good knowledge of store systems such as POS, Clienteling, Loyalty

and store payment systems

d. In-depth knowledge of the analysis, design, implementation and

evaluation of IT systems

2. General

a. Demonstrate a wider business awareness and understand your impact

within overall business

b. Self-managed and motivated to work under own initiative

c. Think and act beyond the scope of immediate responsibilities

d. Flexible in their approach to working hours and commitments

e. Reliable and able to work to deadlines, with the ability to self-organise

3. Technical

a. A good understanding of XML, JAVA, Rest API, Soap, API, JSON,

React

b. Good working knowledge of database systems such as MariaDB,

MySQL and SQL Server

c. Basic familiarity with mobile Android & iOS solutions

d. Good Linux and Windows configuration and administration skills

e. A demonstrable understanding of network infrastructure, e.g. DNS and

DHCP

f. Working knowledge of security standards such as ISO27001, PCI DSS

and P2PE

g. Reasonable knowledge of Cloud-based technologies, systems, related

activities and constraints

4. Delivery

a. Has experience working with project management, understanding

project methodologies

b. Proven track record in software delivery and capability in product

configuration

c. Proficiency in writing and presenting technical documents

d. Good analytical skills with an aptitude for problem resolution

e. A strong ability to explain technical information to non-technical

customer teams

f. Strong team player that builds supportive, open and encouraging

relationships,

g. Mature in their understanding of clear business process and