Description

Swivel Group, headquartered in Australia is best known for building and implementing custom solutions for businesses to enable them to innovate, scale and compete at a global standard. We've been around since 2019, with a team growing beyond 160+ employees that help us challenge and innovate for our partners across the software, digital, and finance landscapes.

Swivel Group is also in partnership with FinTech Global Solutions (Google Partner) which has been highly successful in providing offshore operations on a global scale with clients ranging from start-up to enterprise level. Swivel Group has access to an untapped marketplace of talent in Sri Lanka with proven processes coupled with effective and stable operations to support them.

Our Brands:

SwivelTech, SwivelFinance, SwivelTalent, and SwivelFoundation.

Role Purpose:

The Manager – Human Resources is responsible for ensuring the efficient delivery of core HR services and programs across Swivel Sri Lanka. This role supports both strategic and operational HR needs, enabling Swivel Tech and Swivel Finance teams through consistent, policy-driven and people-focused practices. The role will directly oversee HR operations, employee relations, compliance and performance management, working closely with the GM – Shared Services and business leaders.

Key Responsibilities:

1. HR Service Delivery & Operations

• Oversee the smooth execution of all employee lifecycle events from onboarding to exit.
• Maintain and update personnel files, employee records, HRIS entries, and ensure data integrity.
• Ensure timely execution of employee documentation including contracts, letters, and confirmations.

2. Compliance & Policy Governance

• Ensure strict adherence to all statutory regulations and labor law requirements.
• Communicate and reinforce HR policies and procedures across teams for adherence.

• Support internal audits, labor inspections, and maintain audit-ready HR documentation.

3. Employee Relations & Experience

• Act as a primary point of contact for staff inquiries, grievances, and policy clarifications.
• Conduct investigations in line with grievance or disciplinary procedures and escalate when required.
• Drive employee engagement and wellbeing activities in alignment with company culture.

4. Performance Management

• Administer the annual and bi-annual performance review processes.
• Support managers with performance coaching, probation reviews, and performance improvement plans.

• Track and follow up on performance-related documentation and review closure rates.

5. Talent Development & L&D Coordination

• Maintain a training calendar aligned with functional learning needs.
• Coordinate training logistics, attendance tracking, and post-training feedback.

• Support soft skills development and leadership development program implementation.

6. Workforce Reporting & Metrics

• Provide timely monthly reports on: headcount, turnover, leave & attendance, training, etc.

7. Compensation & Benefits

• Salaries
• Insurance
• Reimbursement Cycles
• People costing & budgeting

Requirements :

• Bachelor’s degree in Human Resources, Business, or related field.
• 5–7 years of HR generalist experience with hands-on HR operations exposure.
• Experience managing HR compliance and engagement in a mid-sized or tech/BPO-driven business.
• Strong understanding of Sri Lankan labor law and HRIS platforms.

Core Competencies :

• Empathy with professionalism – balancing employee care and policy enforcement.
• Discretion in handling confidential matters.
• Strong follow-through and attention to detail.
• Ability to influence without authority.
• Solution-oriented approach to daily HR challenges

Engagement

• Full -time

Work model

• Hybrid
• SL Shift ( IST 8.30am - 5.30pm)
• SL Calendar Leaves

What We Can Offer You:

• A dynamic and supportive working environment
• Full medical benefits
• Training & Development
• Free Transportation back home & Dinner
• Attractive remuneration

Work Culture

Swivel promotes a culture of positivity, openness, growth, collaboration, and fairness within our work environment. Individual development matters to us. We put in a sincere effort to help our team grow on professional and personal levels.

Swivel Values

Trust:

A confident relationship in our staff, that would adhere to transparency and honesty in our dealings.

Innovation:

Initiative, collaboration, challenging the industry and continuously evolving.

Premium:

Going above and beyond and treating your workplace as your own business.

Respect:

Everyone matters and so do their ideas!

Team:

Be supportive, welcoming, community, family-oriented and as strong as our weakest.

Our Channels

Website - https://swivelgroup.com.au/ | https://swivelfinance.com.au/

Instagram - https://www.instagram.com/swivel.group/

Facebook - https://www.facebook.com/swivelgroupau

LinkedIn - https://www.linkedin.com/company/swivelgroupau/.