Likuid Spaces is a premier lifestyle coworking space provider located in Colombo. With locations at One Galle Face Tower and Colombo 3, Likuid Spaces offers a range of workspace options, including hot desks, dedicated desks, private offices, meeting rooms, mailbox services, event spaces, and virtual office addresses. We provide a vibrant and productive environment for professionals to thrive and collaborate.

We are looking for a motivated and personable Community Associate to be the welcoming face of our space, ensuring our members and guests have a seamless and enjoyable experience.

Key Responsibilities:

• Greet and assist members and guests with a friendly and professional demeanor.

• Manage check-ins and check-outs, ensuring a smooth and efficient process.

• Handle phone calls, emails, and inquiries promptly and accurately.

• Maintain the reception area and common spaces, ensuring they are tidy and welcoming.

• Act as a point of contact between various departments and teams for administrative matters.

• Identify and liaise with external vendors for services and supplies required by Likuid Spaces OGF office.

• Maintain office supplies and equipment inventory and facilitate procurement when necessary.

• Coordinate with the relevant team to address any maintenance or operational issues.

• Assist with event setup and breakdown as needed.

• Provide administrative support to the operations team.

• Assist with onboarding new members, including tours and orientation.

• Maintain professional relationships with existing members.

• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Provide exceptional customer service experience at all times.

• Any other ad-hoc tasks/duties that may be assigned by the management from time to time.

Essential Skills:

• 2-3 years experience in a similar capacity.

• A Bachelor's degree in hospitality, business administration or a related field.

• Proven experience in customer service, hospitality, or facility management.

• Should have an outgoing personality.

• Excellent communication skills preferably in all 3 languages.

• Keen to pursue a career in a fast-paced environment.

• Strong analytical, problem solving and interpersonal skills.

• Possess a good sense of customer service, responsibility and integrity.

• Good computer literacy/knowledge in Microsoft Office.