The General Administration Manager oversees all General Administration functions and is accountable for ensuring effective operations across office administration, GA-related projects, vendor and asset management, compliance, internal controls, and team leadership. This role also plays a key part in driving continuous improvement and supporting both local and global initiatives.

Key Responsibilities

• Office & Facilities Management Ensure a safe, clean, and productive working environment, including visitor and reception management, access control, stationery and storage management, and coordination with building management or tenant relations.
• Fleet & Transportation Management Manage daily operations of company vehicles supporting stores and expatriate staff, including coordination with third-party providers such as rental companies, taxis, and ride-hailing services, as well as cost control and car-pooling initiatives.
• Expatriate Housing Administration Oversee housing arrangements for expatriates, including budgeting, contract management, and satisfaction monitoring.
• Vendor & Contract Management Manage vendors to ensure high-quality delivery of goods and services, covering relationship management, contracts, purchase orders, and invoice processing.
• Security Services Oversight Supervise security services at stores and head office, ensuring compliance with required standards.
• Business Travel Management Monitor and control business travel arrangements handled by third parties, ensuring cost effectiveness, SLA compliance, and policy alignment.
• Insurance Administration Manage corporate insurance coverage, including stores, cyber, marine, and Directors & Officers (D&O) insurance.
• Project Management Initiate, execute, and manage GA-related projects using structured PDCA methodologies.
• People Leadership & Development Lead, coach, and develop GA team members while continuously raising operational and service standards.
• Continuous Improvement Proactively review GA processes and identify opportunities for enhancement and optimization.
• Global Collaboration Actively participate in global projects and maintain strong, proactive communication with Global HQ.
• Additional Duties Perform other General Administration-related tasks as required.

Core Competencies

• Strong continuous improvement mindset with high curiosity and problem-solving orientation
• Effective interpersonal skills with tact and diplomacy when engaging vendors, contractors, and internal stakeholders
• Solid understanding of administrative systems, internal communications, and filing processes
• Ability to work independently and manage projects with minimal supervision
• Strong time management skills with the ability to handle pressure, deadlines, and multiple priorities

Qualifications

• Minimum 15 years of professional experience, including 8–10 years in General Administration or General Services
• At least 5 years in a managerial or senior leadership role (Manager / Senior Manager / AVP)
• Experience working in multinational companies within a matrix organization
• Bachelor’s degree in Business Administration, Law, or a related field (or equivalent experience)
• Business-level proficiency in spoken and written English
• Strong computer literacy and willingness to adopt administrative and information management systems