This role requires the candidate to work in Jakarta Selatan, Indonesia.

Client Overview:

The client is a leading global provider of ICT infrastructure and smart devices, recognized as a top supplier of telecommunications network equipment and a major manufacturer of smartphones. Established in 1987, it has grown into a key innovator in 5G, cloud computing, AI, and consumer electronics, operating in over 170 countries and regions with more than 200,000 employees worldwide. It is consistently ranked among the top global employers in the ICT and telecommunications sector.

In Indonesia, the company plays a pivotal role in supporting the country’s digital transformation through collaborations with government agencies, telecom operators, enterprises, and educational institutions. It also invests in local talent development by providing professional training programs and regional ICT academies, nurturing the next generation of skilled professionals in technology and telecommunications.

Job Role:

The Datacom Engineer (After-Sales) plays a critical role in supporting the delivery, maintenance, troubleshooting, and optimization of data communication products for carrier, enterprise, and strategic customers.

This role ensures network stability, performs on-site or remote issue resolution, provides post-deployment technical support, and collaborates with R&D teams to resolve complex cases, while being responsible for customer communication, solution validation, and quality assurance for ongoing service projects.

Key Responsibilities:

• Provide technical support for datacom products (switches, routers, firewalls, SD-WAN, WLAN) and handle service tickets, support requests, and escalations.
• Perform troubleshooting, fault diagnosis, and root-cause analysis for network incidents, both on-site and remotely.
• Support network deployment, configuration, and testing during rollout or migration projects, ensuring all configurations comply with project design, SOPs, and customer requirements.
• Conduct on-site inspections, acceptance tests, and performance validation.
• Act as the bridge between customers, project teams, and technical experts, providing updates, reports, recommendations for network stability, and assisting with customer training or knowledge transfer.
• Prepare incident reports, preventive maintenance reports, and service logs; monitor network health and SLA performance.
• Identify recurring issues and recommend systematic improvements to enhance service quality.
• Collaborate with R&D, TAC, and product teams to resolve complex issues and provide feedback on product performance, common faults, and customer requirements.
• Support continuous improvement of after-sales service delivery processes.

Candidate Requirements:

• Bachelor’s Degree in Telecommunications, Electrical Engineering, Computer Science, or related fields.
• Minimum 3 years of hands-on experience in after-sales, technical support, or service engineering for enterprise ICT, particularly with data communication products and solutions.
• Experience handling routers, switches, firewalls, and enterprise or campus networks; exposure to carrier networks, enterprise networks, or FSI/ISP is a plus.
• Strong understanding of networking fundamentals, including Routing & Switching (IGP, BGP, MPLS, SR/SRv6), L2/L3 protocols, and datacom devices from various vendors.
• Familiarity with troubleshooting tools, log analysis, and resolving complex network issues.
• Fluent in English, both written and spoken; proficiency in additional languages is an advantage.
• Strong problem-solving skills and analytical thinking, with the ability to work under pressure and manage multiple incidents simultaneously.
• Clear communication skills, customer-oriented mindset, and professional working attitude.
• Willingness to travel for on-site support as required.

Job Code: #514