Client Overview:

Our client is a well-established and leading luxury retail operator in Indonesia, representing world-renowned and premium fashion and lifestyle brands. Since 2002, the company also took on another brand, growing that brand’s footprint to multiple boutiques across major malls in Jakarta and Surabaya.

With stores located in prestigious shopping destinations such as Plaza Senayan, Plaza Indonesia, Pondok Indah Mall 3, and Senayan City, the company brings international retail excellence to Indonesia’s growing luxury market, and dedicated to delivering an exceptional shopping experience by combining exclusive product offerings, premium store environments, and professional customer service.

Product offerings include:

• Luxury leather goods: handbags, wallets, travel goods.
• Accessories: small leather goods, belts, small items, etc.
• Some ready-to-wear / apparel and shoes, etc.

Job Role:

As part of their continued growth, they are seeking experienced retail leaders to join their team and uphold the highest standards of performance and customer satisfaction. The target customers include upscale buyers who value luxury fashion, high quality craftsmanship, brand prestige, often shopping in high-end malls. The clientele likely includes fashion-savvy professionals, luxury gift buyers, and consumers who associate status, design, and brand consistency with their purchases.

As the Store Manager, you will represent the Longchamp brand (and other assigned brands under Luxuri Group) and take full responsibility for leading the store team, driving sales, and delivering an exceptional customer experience. You will oversee day-to-day store operations, manage team development, and implement company strategies to ensure overall store success.

Key Responsibilities:

• Sales Management & Customer Experience
  • Deliver an outstanding in-store customer experience in line with luxury brand standards.
  • Monitor and drive store performance to meet/exceed sales targets and KPIs (Sales Turnover, AUR, ATV, UPT, Customer Retention).
  • Analyze sales results and prepare weekly performance reports.
  • Implement clienteling strategies to build a loyal and high-value customer base.
  • Ensure visual merchandising and store presentation follow brand guidelines.
  • Lead daily briefings and align the team with company goals.
• Staff Development
  • Lead, motivate, and coach the store team to achieve sales goals and service excellence.
  • Set and review individual/team performance goals.
  • Manage staff schedules to optimize coverage.
  • Support recruitment, onboarding, and training of new staff.
  • Conduct quarterly performance evaluations and regular training sessions.
  • Maintain grooming and presentation standards.
• Store Operations & Administration
  • Oversee daily store operations, including opening/closing, cash handling, and deliveries.
  • Ensure stockrooms are organized and monitor inventory levels.
  • Conduct stock takes and ensure accuracy.
  • Maintain high standards of after-sales service.
  • Coordinate with the head office on operations, reporting, and support functions.

Candidate Requirements:

• Education: Minimum Bachelor’s Degree in any major.
• Experience: Minimum 3–5 years in luxury retail management or high-end fashion or accessories stores, with experience in Sales/Business, Customer Engagement/Customer Service, and Store Operations roles.
• Industry Expertise: Familiarity with KPIs and clienteling strategies in luxury retail.
• Technical Skills: Strong leadership, sales management, and customer service orientation.
• Professional Skills: Strong communication and interpersonal skills, problem-solving, and coordination skills.
• Personal Qualities: Professional, detail-oriented, well-groomed, strong interpersonal and communication skills.
• Language Skills: Basic English for communication.