Client Overview:

Our client is the largest button and accessory manufacturer in the Southeast China area, and a global leader in garment trims and accessories, specializing in the production of plastic and metal components such as buckles, buttons, zipper pullers, snaps, grommets, and cord locks.

With factories in multiple countries, including the US, Italy, China, and Vietnam, it is a trusted partner for international brands across the garment, outdoor, sports equipment, and lifestyle industries. Its global operations are supported by advanced manufacturing techniques, including injection molding, die-casting, stamping, and in-house R&D, ensuring both innovation and reliability in every product.

Job Role:

The Customer Service Specialist (Mandarin) will be responsible for managing customer accounts, handling orders, and ensuring smooth communication between international clients and the production team. This role requires excellent organizational and communication skills to support order processing, product inquiries, and client coordination in the garment and accessories sector.

The position focuses on B2B client relationships, working directly with global brands, garment factories, and manufacturing partners who rely on the company’s trims and accessory solutions such as buckles, snaps, buttons, and cord locks. The Specialist will ensure accurate specifications, timely deliveries, and consistent service quality, supporting long-term partnerships with clients in industries such as garments, outdoor gear, sports equipment, backpacks, strollers, luggage, and footwear.

Key Responsibilities:

• Handle customer inquiries, orders, and requests, ensuring timely and accurate responses.
• Coordinate with the production team to ensure smooth order processing and delivery schedules.
• Support clients with product specifications, documentation, and after-sales service.
• Maintain accurate records of customer accounts, orders, and communication history.
• Assist with forecasting, reporting, and basic data analysis to support sales and operations.
• Build and maintain strong, long-term relationships with clients through proactive communication and service excellence.

Candidate Requirements:

• Education: Bachelor’s degree in any relevant field.
• Experience: At least 1–2 years of experience in customer service, sales support, merchandising, or order management within manufacturing or related industries.
• Technical Expertise: Skilled in MS Word, Excel, PowerPoint for documentation and reporting.
• Professional Skills:
  • Strong communication, organizational, and problem-solving abilities.
  • Proactive, detail-oriented, and customer-focused.
  • Team player with a service mindset and ability to multitask in a fast-paced environment.
• Language Skills: Proficiency in English (reading and writing) and Mandarin or Cantonese (speaking) is required.