About the Company

Our client is a registered multifinance company, operating under its own legal entity.

The company is dedicated to delivering financial products and services that simplify access to financial services for the community, enabling them to meet their needs more conveniently, specializing in providing accessible financing solutions for consumer electronics and household goods.

While providing Consumer Financing and Retail Partnerships, the company targets individuals who may lack access to traditional banking services or credit facilities by offering alternative financing options, and its services are tailored to meet the needs of young adults and families looking to furnish their homes with essential electronics and appliances.

Job Role

The Business Operations Lead will be responsible for ensuring operational excellence and scalability in the client’s dynamic multi-finance startup environment. It is a management-level role (above supervisor/officer, below senior manager) that requires both strategic thinking and hands-on execution. The role is not just about following processes — it is about designing, improving, and leading operational frameworks that support business growth.

As the operational backbone of the business, the Business Operations Lead will coordinate cross-functional efforts, standardize workflows, oversee promotional execution, and monitor key performance indicators. The position demands a proactive leader who can adapt quickly, solve problems effectively, and introduce improvements that deliver measurable business impact.

This role requires a strong balance between hands-on execution and strategic process design, driving daily operational performance while building frameworks that enable business growth and customer satisfaction.

Key Responsibilities

• Operational Management (Leader Role)
  • Act as the day-to-day leader of operations, overseeing frontline activities and ensuring coordination across product, technical, and support teams.
  • Serve as the escalation point for operational challenges, providing solutions quickly and minimizing disruptions.
• Process Standardization & Efficiency (Strategic + Management Level)
  • Design and implement SOPs and operational workflows (not just follow them).
  • Continuously improve processes, introducing automation and efficiency measures.
• Promotional Execution (Management Level)
  • Oversee and manage vendors for promotional material distribution.
  • Balance cost efficiency, timelines, and quality, ensuring smooth campaign execution.
• Performance Monitoring & Continuous Improvement (Strategic Role)
  • Track and analyze KPIs (service levels, resolution times, frontline satisfaction).
  • Present findings to leadership and lead improvement initiatives with measurable impact.
  • Ensure improvements align with business objectives and customer satisfaction goals.

Candidate Requirements

• Education: Bachelor’s degree in Business, Finance, Operations, or related fields (Master’s a plus).
• Experience:
  • Minimum 5 years in Business Operations or Operational Excellence related roles, within customer service, collections, or manpower-intensive industries, particularly within the fintech, multi-finance, or startup segments.
  • At least 3 years in a strategic managerial level role, in the current and past companies.
  • Candidates must have experience leading processes or small teams/projects.
• Language & Culture:
  • Fluency in Mandarin and English is a must.
  • Must be comfortable working in a fast-paced, multicultural startup environment.
• Technical Skills:
  • Advanced Excel proficiency.
  • Able to design and improve SOPs, not just follow them.
  • Strong analytical and problem-solving ability with a data-driven mindset.
• Professional Skills:
  • Strong communication and stakeholder management skills.
  • Proven ability to coordinate across teams (sales, product, technical, support).
  • Able to work under pressure, prioritize tasks, and act as a decision-maker when needed.