About the Company Our client is a brand-new luxury villa complex established in 2024. Nestled in the heart of Pererenan, Canggu, Bali’s newest upscale town and one of the island’s fastest-growing lifestyle destinations, it features 12 exclusive loft villas with a modern, sophisticated design.

The property offers a unique blend of privacy, comfort, and personalized service in a serene coastal setting, making it a standout choice for international travelers and discerning long-stay guests. With a strong focus on guest experience, attention to detail, and premium hospitality standards, the team culture emphasizes personal responsibility, initiative, and teamwork.

Job Role

The Front Office Executive will be responsible for managing front office operations, reservations, and supporting revenue optimization in a luxury villa environment.

This role ensures smooth guest check-in/check-out, accurate reservations, and outstanding guest satisfaction, while also driving opportunities to maximize revenue through OTA management, upselling, and efficient occupancy management.

The person will coordinate with operational teams and act as the point of contact in the absence of the Operational Manager. Joining means being part of a boutique hospitality brand that values excellence, flexibility, and a genuine passion for creating unforgettable guest experiences.

Key Responsibilities

• Front Office & Guest Relations
  • Handle check-in and check-out procedures in line with SOP.
  • Provide information about villa facilities, services, and the local area.
  • Handle guest inquiries, requests, and complaints, ensuring a seamless guest experience.
  • Conduct room checklists prior to check-in to ensure readiness.
  • Ensure guest satisfaction throughout the stay and at check-out.
• Reservations, Revenue & Administration
  • Manage reservations via OTA platforms, social media, WhatsApp, and phone.
  • Monitor OTA channels, rates, and availability to optimize revenue and occupancy.
  • Implement upselling opportunities to maximize guest spend.
  • Maintain accurate guest records, administration, data entry, filing, and reporting.
  • Oversee billing, payments, petty cash, and basic accounting reports.
  • Prepare and maintain operational schedules and purchase orders.
• Team Coordination & Operations
  • Coordinate with housekeeping, cleaners, and other departments to meet guest needs.
  • Maintain a neat, organized, and professional front desk area.
  • Cover operational duties in the absence of the Operational Manager.

Candidate Requirements

• Education: Degree in Hospitality Management or a related field preferred.
• Experience:
  • Minimum 2 years in a similar role, e.g. Front Office, Front Desk, Reception, Reservation, Guest Relations, within hotel or villa operations.
  • Proven experience in front office, reservations, guest services, and revenue management/OTA handling.
• Language Skills: Strong verbal communication skills, and professional English proficiencies.
• Skills & Competencies:
  • Strong work ethic with excellent computer, administrative, and multitasking skills.
  • Effective communication (verbal and written) and interpersonal ability.
  • Capable of working under pressure, independently, and as part of a team.