About the Company

Our client is a registered multifinance company, operating under its own legal entity.

The company is dedicated to delivering financial products and services that simplify access to financial services for the community, enabling them to meet their needs more conveniently, specializing in providing accessible financing solutions for consumer electronics and household goods.

While providing Consumer Financing and Retail Partnerships, the company targets individuals who may lack access to traditional banking services or credit facilities by offering alternative financing options, and its services are tailored to meet the needs of young adults and families looking to furnish their homes with essential electronics and appliances.

Job Role

The HR Rewards & Operations Senior Expert (Managerial Level) will act as the strategic lead for the organization’s total rewards agenda while overseeing payroll, HRIS, and performance management frameworks. With a primary focus on compensation and benefits strategy (70%), this role will design, implement, and continuously improve reward structures that support business growth and employee engagement. It will also ensure robust payroll operations (20%) and provide strategic input into performance management cycles (10%).

This position is critical to shaping and executing the company’s rewards philosophy, ensuring competitiveness in the market, compliance with labor laws, and alignment with business objectives. The role requires influencing senior stakeholders, presenting data-driven insights, and negotiating with external partners to achieve optimal outcomes.

Key Responsibilities

• Total Rewards (70%) - Strategic Ownership
  • Lead the design, implementation, and governance of compensation structures, job grading frameworks, and incentive programs.
  • Conduct and present market benchmarking and compensation analysis (e.g., Mercer, WTW) to leadership, ensuring external competitiveness and internal equity.
  • Drive the annual compensation cycle: salary review, bonus allocation, and incentive payouts, providing recommendations and insights to management.
  • Negotiate with vendors/insurers to optimize cost, coverage, and employee experience for health, retirement, and wellness benefits.
  • Draft, update, and advocate for HR reward-related policies, ensuring compliance and alignment with business strategy.
  • Use data-driven KPIs and analytics to monitor program effectiveness, presenting recommendations for strategic improvements to leadership.
  • Design and champion recognition and retention initiatives that reinforce company culture and values.
  • Act as a trusted advisor to business leaders on all matters related to compensation and benefits.
• Payroll & HRIS (20%) - Governance & Optimization
  • Oversee payroll operations, ensuring accuracy, timeliness, and compliance with tax and statutory requirements.
  • Ensure payroll integration with HRIS platforms, improving automation, reporting, and data integrity.
  • Provide payroll and workforce analytics to support financial planning and HR decision-making.
  • Implement continuous improvements to payroll/HRIS processes to enhance efficiency and transparency.
• Performance Management (10%) - Strategic Linkage to Rewards
  • Guide the performance management framework, ensuring fairness, transparency, and alignment with business priorities.
  • Facilitate calibration sessions and ensure direct linkage between performance outcomes and reward decisions (merit increases, bonuses, promotions).
  • Continuously refine performance management cycles to strengthen employee engagement and retention, while supporting talent and succession planning.

Candidate Requirements

• Education: Bachelor’s degree in Human Resources, Business, or related field.
• Experience:
  • Minimum 8–10 years of HR experience, with at least 5 years in Compensation & Benefits / Total Rewards in Multifinance/Fintech companies.
  • Proven track record in designing and leading rewards strategy, including salary structures, incentive frameworks, and benefits programs.
  • Demonstrated success in vendor negotiation and benefits management (insurance, wellness, retirement).
  • Hands-on experience with market benchmarking and compensation surveys, presenting insights and recommendations to senior leadership.
  • Strong exposure to annual salary review, bonus cycles, and HR policy design.
• Language Skills: Strong verbal communication skills, and professional English proficiencies.
• Professional Skills:
  • Strong stakeholder management and ability to influence senior leaders.
  • Analytical and data-driven; skilled at building business cases and reporting to leadership.
  • Expertise with HRIS and payroll systems, with a focus on optimization and governance.
  • Excellent communication, policy-drafting, and presentation skills.
• Personal Attributes: Strategic thinker with high business acumen, proactive, detail-oriented, and able to balance hands-on execution with strategic leadership.