Job Description:

We are looking for a dynamic Customer Support and Social Media Assistant to manage client interactions, reply to comments/messages, and help with social media content creation and uploads. A mix of beginner-level design knowledge and communication skills is required.

Responsibilities:

• Respond to client queries via social media, email, and comments.
• Cold Calling to international clients.
• Handle DMs and maintain positive engagement with followers.
• Create simple graphics/posts using tools like Canva or Adobe Express.
• Schedule and upload posts to Instagram, Facebook, and other platforms.
• Report on social media activity and feedback trends.

Requirements:

• Strong written and verbal communication skills.
• Basic knowledge of graphic tools like Canva or Adobe Express.
• Experience managing social media accounts is a plus.
• Friendly, patient, and professional tone in customer interactions.
• Strong English spoken skills
• BPO industry , Sales knowledge and experience