Associate Director of DevOps Engineering

FULL TIME - ON-SITE

Colombo, Sri Lanka

About our company

We are an innovative software company bidding to become a leading global supplier of retail applications. We specialise in flexible, micro-services based store and supporting solutions that are deployed in Department Stores, Food, Fashion, Hospitality, Stadiums, Luxury bands, Auto parts and General Merchandise. Our software products include POS, mobile POS, Card Payment, Order Management, Inventory Management and more. We sell and deliver these products under traditional licensing models as well as providing them through hosted services in AWS and Azure.

We offer a new, process-based development toolset as part of our application suite. Using the Enactor Toolkit business events and actions are understood and managed as processes across the enterprise and represented visually. Our smart design tools and reusable libraries of components mean that application development becomes a drag-and-drop exercise. The combination of the Toolkit and libraries within Enactor give retailers a unique ability to react and adapt their applications in a changing and highly competitive retail landscape.

We have main offices in Hertford in the UK, Colombo, Kandy & Galle in Sri Lanka and the USA.

Job Description

This is a technical, associate director-level role for an individual who can engage with confidence at senior and director levels, both internally and with our clients. Success in this position requires exceptional organisational and presentation skills, combined with the ability to navigate complex technical environments and drive solutions. Your primary responsibility will be to lead and manage our Sri Lanka-based DevOps and Hosted Services (Enactor On Demand) teams, allocating resources, providing technical guidance, and acting as a key liaison for the wider business. A passion for technologies, and a drive to lead and develop your team are essential. Building effective day-to-day working relationships with other department leaders will be crucial to success in this role.

Requirements

To be considered for this role, candidates must possess a minimum of 15 years' experience across IT operations, DevOps, and infrastructure, including at least 3 years in a formal leadership capacity. This experience must include significant work supporting complex application solutions; preferably in retail. You must be a proven leader, capable of driving technical strategy and comfortable presenting to senior executives and clients. A deep understanding of cloud principles and a passion for AWS are fundamental requirements for this position coupled with an in-depth knowledge and understanding of Infrastructure as Code.

Key Competencies

• Leadership Experience: Proven leadership experience within a Managed Service Provider or a similar, fast-paced technical environment.
• Cloud & Infrastructure Architecture: Deep expertise in cloud and data centre architecture, including network design, and hands-on administration of both AWS and Azure environments.
• Infrastructure as Code (IaC): Expert-level understanding and practical application of IaC principles using tools such as Docker and Terraform.
• Core Systems Administration: Strong proficiency in both Linux and Windows server administration, coupled with experience managing database systems such as MySQL and SQL Server.
• Security & Compliance: Demonstrable knowledge of information security standards and frameworks, such as ISO 27001, PCI DSS, and P2PE.
• Business Acumen: Comprehensive experience in the full lifecycle of IT systems (analysis, design, implementation, evaluation) and a proven ability to write and present technical proposals.

Key Responsibilities

• Team Leadership & Strategy: Lead, mentor, and grow a high-performing DevOps team. Develop and implement a comprehensive DevOps strategy that aligns with our business objectives and drives technical excellence.
• CI/CD Pipeline Management: Oversee the design, implementation, and management of robust, scalable, and secure Continuous Integration and Continuous Delivery (CI/CD) pipelines for all our applications.
• Cloud Infrastructure Oversight: Manage and optimize our cloud infrastructure to ensure high availability, scalability, security, and cost-effectiveness.
• Automation & Tooling: Drive automation across all stages of the software development lifecycle. Evaluate, select, and implement the best tools and technologies to improve efficiency and reliability.
• Infrastructure as Code (IaC): Champion the use of IaC principles to ensure consistent and repeatable environment provisioning.
• Monitoring & Incident Response: Implement and manage comprehensive monitoring, logging, and alerting solutions. Lead the team in troubleshooting production issues and conduct post-mortems to prevent future occurrences.
• Collaboration: Work closely with software development, quality assurance, and product management teams to ensure seamless and efficient releases.
• Process Improvement: Develop and implement processes to enhance deployment, monitoring, and incident response.
• Security Compliance: Ensure all systems and processes align with industry standards and regulatory requirements.

Ideal Candidate Profile

· Possess an in-depth, practical understanding of Infrastructure as Code (IaC) principles, particularly with technologies like Docker and Terraform.

· Be a confident and clear communicator, able to explain complex technical concepts effectively to both technical and non-technical audiences.

· Remain calm and methodical under pressure, with a logical approach to problem-solving and dealing with all incidents, particularly major ones.

· Be highly organised, with a proven ability to juggle multiple competing priorities and manage internal and external stakeholder expectations.

· Be a strategic thinker, able to converse about the latest industry trends and use that knowledge to anticipate future challenges.

· Be vehement, yet practical, about information security, championing a security-first mindset throughout the development lifecycle.

· Have experience working with project and programme management methodologies to ensure a structured approach to delivery.

· Holds a Bachelor's degree in computer science or an equivalent preferred.