Role Overview

We're hiring a dynamic Sales & Support Specialist. This hybrid role is crucial for new business inquiries, generating qualified sales leads, and providing excellent support to existing customers for a seamless experience. Ideal for an empathetic, articulate, and resilient individual who enjoys both sales development and problem-solving.

About Atlas Labs:

We are a progressive technology company with a global presence, operating in Australia, Sri Lanka and the United States. We specialize in designing and delivering cutting-edge technology products and services that drive innovation and create a meaningful impact. Our expertise spans various sectors, including biomedical, agriculture, and equestrian - industries where we’ve collaborated with clients to solve complex challenges and propel progress. At Atlas Labs, we are passionate about combining advanced technology with customer-focused solutions to improve industries and communities worldwide.

What You’ll Do:

Sales Development (Approx. 50%)

• Identify and research potential clients who fit our Ideal Customer Profile (ICP) using tools like LinkedIn Sales Navigator, industry databases, and other platforms.
• Initiate contact with potential customers through a multi-channel approach, including cold calls, personalized emails, and social media engagement.
• Engage with prospects to understand their needs and challenges, qualifying them based on predefined criteria.
• Clearly and concisely articulate the value of our product/s to potential customers.
• Schedule qualified meetings and product demonstrations
• Meticulously track all activities, leads, and outcomes in our CRM system

Customer Support (Approx. 50%)

• Serve as the initial and intermediary point of contact for customer inquiries and issues via email, live chat, and phone.
• Diagnose and resolve customer problems with patience, empathy, and efficiency.
• Escalate complex technical issues to the appropriate internal teams.
• Proactively educate customers on product features, best practices, and new updates to help them maximize value.
• Gather and document customer feedback and feature requests, sharing insights with the Product and Marketing teams to drive improvements.
• Contribute to the creation and maintenance of support documentation, FAQs, and help-center articles.
• Manage and prioritize support requests to ensure timely responses and resolutions.

What You Bring:

Required:

• 2-4 years of experience in a customer-facing role such as sales development, customer support, or account management.
• Exceptional written and verbal communication skills with the ability to be clear, concise, and professional.
• A genuine desire to help customers and the ability to handle challenging situations with a calm and positive demeanor.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent time management and organizational skills, with the ability to juggle multiple priorities in a fast-paced environment.
• Proficient with standard office software and comfortable learning new technology platforms quickly.
• A self-starter with a strong work ethic and the ability to handle demanding customers
• Familiarity with sales engagement platforms
• Hands-on experience with CRM software and helpdesk tools (Hubspot preferred).

What We Offer

• A competitive salary and performance-based incentives.
• Hybrid work position with flexible working hours.
• Global exposure and opportunities for professional growth and career development in both sales and customer success tracks.