Job Summary:
Seeking an experienced IT Infrastructure Support Professional with strong project delivery and technical skills. Ideal candidates will be client-focused, detail-oriented, self-motivated, and eager to grow within a structured, process-driven environment.
Key Requirements:
- Experience:
- Minimum 5 years in IT infrastructure support (not application support).
- At least 3 years leading or independently delivering IT infrastructure projects.
- Eligibility:
- Legally authorized to work in the U.S.
- Valid driver's license and access to a reliable, insured vehicle.
- Education:
- Bachelor’s degree, trade school certification, or equivalent professional experience.
Essential Attributes:
- Strong dedication to providing excellent client experiences.
- Positive attitude and team-first mindset.
- Willingness to follow processes and utilize available tools.
- High attention to detail and quality of work.
- Proactive, self-directed, and reliable.
- Strong communication skills—both verbal and written.
- Willingness to seek help when needed while maintaining team efficiency.
Technical Skills & Working Knowledge:
Networking:
- TCP/IP, LAN, WAN, VPN, Datacenter, Cloud
- Firewalls (Meraki, SonicWALL, Cisco ASA)
- Switches (VLAN, SNMP, STP)
- Wireless network setup and troubleshooting
- Enterprise storage solutions (SAN/NAS)
Systems:
- Windows Server (administration, hardware, deployment)
- Hyper-V (administration and deployment)
- Office 365 (administration and deployment)
- Cloud platforms (AWS, Azure)
Workstations:
- OS: Windows 10, macOS
- Application management: Microsoft Office, QuickBooks
Communications:
- VOIP systems (e.g., RingCentral)