Position: Soft Skills Trainer, Mumbai, Hyderabad

Department: Training | Role: Full-time | Experience: 5 to 10 Years | Number of Positions: 2 | Location: Mumbai, Hyderabad

Skillset:

Classroom training, OJT, Soft SkillsTraining Calendar, Budget and MIS, Local Language, Good English communication skills

Job Description:

Locations-Mumbai/ Hyderabad

About Company:

With over 6000 stores, we are the largest pharmacy retail chain in India. We have been serving our customers dedicatedly for over 35 years while touching the lives of over 20 Crore customers annually with genuine quality healthcare products.

Build your career with a strong purpose to serve communities by joining our vibrant workforce of over 40,000 committed personnel spread across the country.

OBJECTIVE: Drive Training & Development for employees with the ultimate goal of creating a wow experience for customers.

JOB ROLE:

Training:

 Training Need Identification and Analysis; customization of Training Methodology

 Preparation of Monthly Training Calendar

 Coordinate and deliver Training (Internal) in supervisory development, soft-skills, and process driven for frontline associates and achieving training mandays

 On the job training to the front - end employees

 Plan and deliver induction to new hires on bi-monthly basis

 Plan and deliver new hire’s training program on bi-monthly basis

 Plan and deliver existing employees training program

 Plan and conduct on-the-job (OJT) training in stores as per business requirements

 Plan and co-ordinate the new business initiatives of the company

 Act as counsellor for handholding of employees

HR:

 Coordinate with HR

 To receive the list of new joinees eligible for induction and new hire training as per the training calendar

 To submit the attendance of trainees undergoing induction and new hire training

 To track three monthly assessments of trainees and carry out counselling whenever required

 To help solve issues related to attendance, ID card, uniform etc.

Budget & MIS:

 Generate and maintain training related employee database

 Prepare report of fortnightly training plan for supervisor and frontline associate to the Training Head

 Record actual monthly training expenditure in training MIS

Operations & Customer Service:

 Encourage and direct supervisors for collecting customer feedback forms

 Collect relevant issues during branch visit and coordinate with concerned in operations for solutions

 Liaison with the concerned in operations to deliver operations modules during New hire training

Skill Set:

 The incumbent needs to have good conceptual understanding of best practices in relation to the retail industry.

 Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.

 This job will require travelling within the region across retail pharmacies for on the job training purpose.

Additional Information:

• Work Week: Mon – Sat (6 days/week)

• Work Timings: General Day Shift

• Local language proficiency is mandatory (Telugu for Hyderabad, and Marathi for Mumbai)

• Interview- 2 Video Rounds

• Final F2F interview round is Mandatory

Required Qualification Graduate

With the largest pharmacy retail chain in India with a strong Technology Infrastructure