User Experience & Engagement Specialist

PressOne Africa
Full-timeLekki Phase 1 106104, Lekki, Lagos, Nigeria
user engagementuser experiencedata analyticsCRMCommunication Skills

About PressOne Africa:

PressOne Africa is rapidly scaling its innovative communication solutions tailored to the needs of entrepreneurs across Africa. As we grow, we are committed to ensuring our entrepreneurs get the most out of our platform and have a seamless experience at every touchpoint.

Today, we are the go-to platform for entrepreneurs who want a better business phone number with centralised conversations, professional welcome, call routing, and more. We are the currently simplest way to build great customer experiences, and we poised to make even greater strides in transforming how entrepreneurs communicate.

Role Overview:

We're on the lookout for a User Experience & Engagement Specialist. This role is about understanding our entrepreneurs deeply, ensuring they get maximum value from our platform, and cultivating strong relationships. If you're passionate about creating memorable user experiences and building strong customer relationships, this is the role for you.

Key Responsibilities:

  1. User Insights: Dive into data to understand customer behavior, preferences, and areas of improvement.
  2. Feedback Loop: Engage with users to collect feedback, turning these insights into actionable improvements.
  3. Enhance Onboarding : Continuously enhance the onboarding process, ensuring entrepreneurs get maximum value from day one.
  4. User Engagement: Develop and roll out strategies to engage entrepreneurs through their lifecycle, promoting deeper platform integration and feature adoption.
  5. Collaboration: Work cross-functionally with the product, marketing, and support teams to share insights and drive customer-centric initiatives.

Who you are:

  • Bachelor's degree in Marketing, Business, Sociology or a related field.
  • Proven experience in user engagement, customer success, or similar roles.
  • Proficiency in data analytics tools and CRM systems.
  • Strong communication skills with a customer-first mindset.
  • Demonstrated ability to take initiative and work independently.

What We Offer:

  • Competitive salary and benefits.
  • Role in a high-growth, dynamic environment.
  • Continuous learning and growth opportunities.
  • Chance to shape the future of business communication for entrepreneurs in Africa.

Who we are, and What working with us is like:

  • We've successfully launched a product that's gaining traction.
  • Our journey is backed by some of the most respected investors in the ecosystem.
  • Our team is extremely mission-driven and everyone works incredibly hard to push the mission forward.
  • Our office is on Admiralty way, Lekki Phase 1, we've embraced a flexible hybrid work model, with team members collaborating in-person a couple of times a week.
  • As we transition to our growth phase, we're all about intense collaboration and refinement. While it's not for the faint-hearted, it's perfect for those who prioritize lasting impact over short-term rewards. If you're driven by innovation, eager to dive deep into fundamentals, and want to contribute to something transformative, you'll fit right in with our team.

Applications will be reviewed and shortlisted weekly. We will close the job opening once we find the right person. We look forward to meeting you.

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