Role Overview:

As the Assistant General Manager / General Manager, you will be responsible for overseeing Daily operations, Ensuring seamless client interactions, and Maintaining compliance while driving process improvements. This role requires strong leadership, problem-solving abilities, and a commitment to excellence in multi-client RCM service delivery.

Key Responsibilities:

• Lead operations, ensuring smooth execution of daily tasks while addressing escalations and operational challenges. Provide strategic direction and support to Team Leads, intervening in complex cases to drive resolutions.
• Oversee client meetings and operational discussions, ensuring structured execution and timely interventions when required. Review and refine presentations, reports, and email communications to maintain accuracy and alignment with client expectations.
• Conduct regular evaluations of RCM processes, including End-of-Day (EOD) reports, to maintain efficiency and adherence to industry best practices. Monitor performance reviews across teams, ensuring standardization and consistency in evaluation criteria.
• Establish and refine protocols, workflows, and documentation to support operational efficiency and compliance. Drive continuous process enhancements to improve service delivery and optimize team performance.
• Assist in business development activities, handling foundational work such as Opportunity Assessments (SOAs) and research to support sales and expansion initiatives.
• Guide and mentor Senior Managers, Manager, Assistant Managers, Team Leads, Assistant Team Leads (ATLs), fostering a performance driven culture, accountability, and continuous learning.

Ideal Profile:

• 10+ years of RCM experience, with at least 5+ years in a senior leadership role.
• Must be a Sri Lankan or Indian national.
• Expertise in the full RCM spectrum (Account Management, Denial Management, Billing, Credentialing, etc.).
• Proven ability to manage multi-client operations, drive process improvements, and uphold compliance standards.
• Strong leadership, analytical, and problem-solving skills.
• Experience in process automation, compliance, and sales enablement.
• Must be willing to work onsite during US business hours (7:30 PM – 4:30 AM IST, Monday to Friday) from the Sri Lankan office
• Nationality - Sri Lankans & Indians are preferred

Benefits:

• Business Acumen & Strategic Leadership – Drive key business decisions, optimize operations, and lead high-impact initiatives with full executive support.
• International Travel Opportunity – Required to travel to the U.S. for a minimum of four months, gaining hands-on global business exposure.
• Full Relocation Support – End-to-end relocation assistance provided, covering visas, flights, and settlement support.
• USD-Linked Compensation – Competitive salary tied to USD, ensuring financial stability and international earning potential.
• Autonomy & Creative Authority – Enjoy the freedom to lead, innovate, and implement strategic ideas with full decision-making authority