About the Company:

Founded in 2014 and headquartered in Hong Kong, this group is a pioneering technology firm specializing in the advancement of financial services through innovative data analytics and AI-driven solutions. With dedicated R&D centers in Hong Kong, Shanghai, Jakarta, and beyond, the company has developed a proprietary big data model that offers deep insights into consumer behavior, supporting a range of licensed financial institutions in their digital transformations.

Today, this group serves over 77 million customers worldwide, with a loan portfolio exceeding USD 20 billion. Operating across key markets including Thailand, the Philippines, Pakistan, Indonesia, and Mexico, the company holds multiple financial licenses, positioning it as a leader in AI-powered financial services.

We are looking for a professional and personable Senior Office Management Specialist to manage our front desk operations and provide exceptional customer service. This role is ideal for someone who thrives in a dynamic environment, enjoys engaging with people, and is eager to contribute to creating a welcoming and efficient workplace.

Responsibilities:

1. Reception Management:

• Serve as the first point of contact, handling incoming calls and managing the front desk area.

• Welcome and assist visitors, clients, and employees professionally, ensuring a positive experience.

• Maintain a visitor log to track arrivals and departures.

2. Administrative Support:

• Coordinate courier and mailing services, ensuring timely delivery and distribution of packages and correspondence.

• Provide support for other office administrative needs, including scheduling, record-keeping, and inventory management.

3. Event Coordination:

• Organize team-building activities, company events, parties, and festival meals.

• Collaborate with other departments to ensure successful event planning and execution.

4. Backup Support:

• Act as a secondee for other office counter support as required, ensuring seamless operations during absences or increased workload.

5. Workplace Maintenance:

• Ensure the front desk and reception area are clean, organized, and welcoming.

• Address and resolve minor office issues promptly, escalating larger concerns as needed.

Job Requirements:

• Local Filipino

• Proficiency in English is a must, Chinese is a strong plus.

• At least 3 years of relevant experience in office administration, receptionist duties, or customer service.

• Previous experience in the customer service industry is a significant advantage.

• Strong problem-solving abilities, excellent communication, and interpersonal skills.

• Effective time management and the ability to prioritize tasks in a fast-paced environment.

• Presentable with a pleasant personality and professional telephone manner.

• Self-motivated, courteous, and adaptable to varying responsibilities.

• Enthusiastic about contributing to a positive workplace culture.

• Ability to work independently while being a supportive team member.