Capital TRUST Holdings Limited (capitaltrust.lk), is a long standing diversified group of companies engaged in Stock Brokering, Investment Advisory, Property Development, Real Estate Solutions, Education, Packaging, Transport Solutions, Information Technology and Investments.

Capital TRUST Securities (Pvt) Ltd., a member of the Colombo Stock Exchange (CSE), was ranked No.1 in terms of Transactions Turnover, Brokerage Turnover and number of Transactions in 2021, FY 2021/22, 2022 and FY 2022/23.

Job Profile: In a full-time engagement, reporting to a designated supervisor, with minimum supervision, as a member of company's front line team will be addressing customer concerns, to provide suitable solutions. Working in this position requires some tech-savviness, conversational ability to talk on the phone while using a computer to find information or entering data.

Responsibilities:

• Handling inbound and outbound calls in a timely manner, to understand customer issues, and to provide a suitable solution, by providing or clarifying required information.
• As required, providing step by step guidance to customers over the phone in installing Apps or solving issues related to Apps.
• Providing required information over the phone, and handling follow up of required paperwork for relevant documentation issues of customers.
• Ability to follow a Call-Center 'script/s' when handling difficult topics.
• Build sustainable relationships by engaging customers in friendly conversations.
• Keep records of all conversations in a database in a comprehensible way.

Requirements:

• Age below 30 years.
• Experience at a Call-Center or in Customer Services or in Client Relations is an added advantage.
• Need to be highly computer literate on Microsoft Word, Excel, PowerPoint and Emailing.
• A sense of tech-savviness, in installing Android and iPhone App, and in guiding others to use them.
• Outgoing, pleasing personality, positive attitude with engaging conversational abilities.
• Fluent commination skills in English, and Sinhala or Tamil.

Remuneration:

• The successful candidate would be rewarded with an attractive remuneration package based on performance.

We are an equal opportunity employer. All information would be treated as strictly confidential.