Join our team at Celeste Daily as a Call Center Executive and become a crucial part of our customer service operations. We're seeking enthusiastic individuals who are ready to deliver exceptional service to our valued customers.
Responsibilities
- Handle incoming calls, emails, and chats from customers regarding inquiries, orders, and support issues.
- Provide timely and accurate information to customers, ensuring their satisfaction with our services.
- Assist in resolving customer complaints and concerns with professionalism and empathy.
- Maintain detailed records of customer interactions and transactions.
Requirements
- Excellent communication skills in English & Sinhala
- Strong problem-solving abilities and customer-oriented mindset.
- Ability to work on a roster basis, including weekends.
- Previous experience in a customer service role is preferred.
Preferred Candidate
- Male candidates preferred for weekend roster basis.
Benefits
- Competitive salary package.
- Opportunities for growth and career development.
- Dynamic and supportive work environment.