What you will be doing

• Help build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet customer service team targets and response time SLAs
• Champion proactive communication - reach clients before they reach us
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Be an effective liaison/communicator between clients + the delivery team

What you will need to be considered

• Proven customer support experience or experience as a Client Service Representative
• Capability to function well in a fast-paced and a high-pressure work environment.
• The ability to handle multiple tasks, to prioritise those tasks and meet deadlines.
• Excellent English communication skills (Written & verbal)
• Exposure in a similar role within an agency/agencies is preferred
• You should be able to work from 4 am to 1 pm (Sri Lankan time)