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Phone Operator

vlbpo cx
Full-timeJamaicaJMD 500 - 590/hour

We are currently seeking a dedicated and reliable Phone Operator to join our team. As a Phone Operator, you will be responsible for managing reception calls and efficiently routing them to the appropriate departments. This is a work-from-home position, so applicants must have their own equipment and a suitable home office setup.

Operational hours : Monday to Friday 8 AM - 4 PM


  • Answer incoming calls promptly and professionally, providing excellent customer service.
  • Greet callers and assist them with their inquiries, providing accurate information or directing them to the appropriate department.
  • Utilize the company's phone system to transfer calls to the relevant individuals or departments.
  • Maintain an organized call log and accurately document messages and caller information.
  • Follow company protocols and guidelines when handling sensitive or confidential information.
  • Resolve customer complaints or issues, escalating them to the appropriate supervisor if necessary.
  • Keep updated records of department extensions and key personnel contacts.
  • Assist in maintaining the phone system, troubleshooting any technical issues and reporting them to the IT department if required.
  • Provide general administrative support as needed, including filing, data entry, and scheduling appointments.


  • Proven experience as a phone operator or in a similar customer service role.
  • Excellent verbal communication skills and a friendly phone demeanor.
  • Strong interpersonal skills and the ability to handle difficult callers professionally.
  • Proficient computer skills, including experience with phone systems, email, and basic office software. (Ability to type at least 35 WPM)
  • Self-motivated and able to work independently with minimal supervision.
  • Strong organizational skills and the ability to multitask effectively.
  • Reliable high-speed internet connection and a dedicated workspace at home.
  • Ability to provide your own equipment, including a computer, headset, and any additional hardware required for the job.

Equipment Requirements

  • Minimum 10mbps wired internet connection
  • Minimum i3 processor or higher
  • Minimum 8GB Ram
  • Wired headset
  • Quiet working environment


  • Police Report

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