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We are currently seeking a dedicated and reliable Phone Operator to join our team. As a Phone Operator, you will be responsible for managing reception calls and efficiently routing them to the appropriate departments. This is a work-from-home position, so applicants must have their own equipment and a suitable home office setup.
Operational hours : Monday to Friday 8 AM - 4 PM
Responsibilities:
- Answer incoming calls promptly and professionally, providing excellent customer service.
- Greet callers and assist them with their inquiries, providing accurate information or directing them to the appropriate department.
- Utilize the company's phone system to transfer calls to the relevant individuals or departments.
- Maintain an organized call log and accurately document messages and caller information.
- Follow company protocols and guidelines when handling sensitive or confidential information.
- Resolve customer complaints or issues, escalating them to the appropriate supervisor if necessary.
- Keep updated records of department extensions and key personnel contacts.
- Assist in maintaining the phone system, troubleshooting any technical issues and reporting them to the IT department if required.
- Provide general administrative support as needed, including filing, data entry, and scheduling appointments.
Requirements:
- Proven experience as a phone operator or in a similar customer service role.
- Excellent verbal communication skills and a friendly phone demeanor.
- Strong interpersonal skills and the ability to handle difficult callers professionally.
- Proficient computer skills, including experience with phone systems, email, and basic office software. (Ability to type at least 35 WPM)
- Self-motivated and able to work independently with minimal supervision.
- Strong organizational skills and the ability to multitask effectively.
- Reliable high-speed internet connection and a dedicated workspace at home.
- Ability to provide your own equipment, including a computer, headset, and any additional hardware required for the job.
Equipment Requirements
- Minimum 10mbps wired internet connection
- Minimum i3 processor or higher
- Minimum 8GB Ram
- Wired headset
- Quiet working environment
Nice-to-Have:
- Police Report