Summary

Provide high-quality, professional, front of house customer support service to all leads as per the defined guideline. Assist student counsellors with qualifying leads and convert leads to prospective student applications. Assist in maintaining effective administrative and office systems to ensure the smooth running of the Student Placement operations. Provide comprehensive administrative and operational support to SIA staff with a strong focus on quality and accuracy.

Here are just a few reasons why you'll love working with us:

• Competitive salary with commission opportunities
• Full-time, permanent employment for long-term stability
• Paid training to help you reach your full potential
• Flexibility to work in a hybrid setup that works for you
• A highly supportive and fun team environment that feels like family

We welcome individuals with a strong drive and passion for success, including freshers who are seeking their first professional opportunity. Apply now to join our team and experience these amazing benefits firsthand!

Key responsibility and accountability

• Interact with customers to address their concerns, answer their questions and assist them with their needs.
• Support SIA Career Guidance Counsellors with educational University/Institute applications & visa lodgment of students
• Provide a full range of administrative, clerical, and office support.
• Respond to customer inquiries via different communication channels, provide information on services we provide and lead follow up
• Contribute and work within the team to ensure overall team KPIs are met
• Coordinate and manage student records and databases, complying with administrative systems, processes, and policies, to ensure that all information is accurate, stored correctly and accessible
• Collaborate with the leadership team to provide effective and efficient administrative support
• Coordinate office activities and operations to secure efficiency and compliance with company policies
• Monitoring the operational performance of both internal staff and external stakeholders.
• Ensure facilities are in good condition and take corrective actions if required. Report any hazards to management immediately.

Knowledge, Skills and abilities

• High-level organizational skills, including the ability to prioritise tasks, meet multiple deadlines, manage a diverse range of administrative tasks, exercise diplomacy and maintain confidentiality.
• Well-developed verbal and written communication skills, with the proven capacity and confidence to build relationships and effectively communicate and negotiate with a diverse range of stakeholders at all levels and work effectively within a team environment.
• Capacity and willingness to have a flexible approach to work and tasks.
• Positive attitude to work and ability to retain composure in a pressured work environment.
• Demonstrated high-level computer skills including excellent word processing skills, and experience in the use of email, online communication tools, spreadsheets and CRM software.
• Relevant experience in, and commitment to, providing high-level customer service in a dynamic and high-volume work environment.

Education and experience

• Completion of a degree/diploma in a relevant field with subsequent relevant work experience or an equivalent combination of relevant experience and/or education/training.