Surge Global is a digital consultancy that leverages marketing, data, and technology to help businesses grow. As Sri Lanka’s leading digital firm, we employ the best content, creative, design & engineering talent the country has to offer.

Embracing a culture of transparency and equality in the workplace, we’ve built an environment helping Sri Lanka’s best marketing and creative talent thrive. Our team looks at untangling multivariate problems with an open mind and the willingness to constantly test and learn.

With our headquarters in Colombo Sri Lanka, we help scale startups to Fortune 500 companies across the United States, United Kingdom, Australia, and Sri Lanka.

Responsibilities

• Support the installation, documentation, testing, maintenance, and troubleshooting of IT devices, application and software systems.
• Incident management.
• Monitor the performance of software and hardware.
• Ensure the smooth deployment of new devices and applications.
• Evaluates, implements, and modifies operating system software parameters and product solutions for optimum performance.
• Identifies integration and other interface requirements for all supported products and platforms.
• Responsible for the health and operations of local network, storage and systems.
• Proactively use monitoring tools to forecast technology areas requiring attention
• Help to Identify and remediate system and application bottlenecks.
• Ensure the timely and successful completion of all data backups.
• Communicate with operations staff surrounding technology issues.
• Manages user accounts and assets, and assigns and updates security permissions according to security policy.
• Provides support with escalated help desk requests.

Requirements

• 3+ years of experience as an IT Admin/Senior IT Admin or similar role.
• Excellent communication skills (verbal and written).
• Excellent time management skills.
• Attention to detail.
• Experience with ISO Certification process is an added advantage.